Exp: 1-2 Years
Location: Mumbai
The roles and responsibilities:
• IT infrastructure & Facility management to ensure service delivery to end users
• Ensure good health of local IT servers, IT networks, PC's/Laptops, IT peripherals with timely replacement / upgradation of hardware and technology
• Ensure timely installation of IT service and devices inclusive of but not limited to laptops, desktops, printers, network components, VC, etc
• Performance monitoring, trouble shooting, back up, restoration of local Servers as per business requirement
• Ensuring proper functioning of Local Area Network and WAN Link (Data/VC), liaise with network service provider in case of outage for quick restoration for location
• Ensure uptime of all assets including network, desktops, printers, VC etc.
• Close Coordination with central IT team for all IT related issue and guidance
• Monitoring and control for Information Security, user administration, licensing, network parameters based on organizational policies and procedures etc
• Proactive planning and sizing of IT landscape with cost effective technologies
• Coordination with vendors and service providers for supply, delivery, maintenance, warranty, repairs etc.
• Work with other IT Support teams when escalating tickets for final resolution
• Assist in the set-up of conference rooms for Video conference meetings
• Track and record any change in equipment assignation into Asset Management System, including inventory of PC's, Mobile devices, etc.
• Receive and store equipment from vendors as requested by Customer
• Triaging and coordination with OEM partner for support of audio and video conferencing equipment and peripherals
• Incident and Service request Management.
• Anti-Virus & Security Tools management such as BitLocker, CS, ZS etc.
• Work on Incident Reduction & Automations.
• Knowledge of Tools such as SCCM & Manage Engie.
Key skills required include the following:
• Proficient Domain (desk side support) technical skill
• Problem Solving
• Attention to detail
• Creativity
• Quality orientation
• Project Management
• Supplies Management
• Good communication
• ITIL