Role Overview This is a high-visibility M4-level Senior Manager seat, reporting directly to the Senior Director of Cloud Operations. The role sits at the intersection of IT Service Management governance and AWS cloud operations — requiring both operational leadership and hands-on technical depth. The person will own company's ITSM framework, lead major incident command during live P0/P1 outages, govern SLAs end-to-end, and serve as company's primary daily interface to an outsourced Managed Service Provider (MSP) partner — holding them accountable to contractual SLAs and SOW commitments. Role split: 60% ITSM & Governance | 40% AWS Cloud Ops Location: Pune Shift: 2PM - 11 PM IST Notice Period: Max 45 days The 5 Must-Have Skills Please pre-qualify every profile against ALL five before submitting. Partial matches will not be considered. 1. Hands-on AWS Cloud OpsActive, production-level experience managing and troubleshooting core AWS services — EC2, RDS, VPC, Lambda, CloudWatch. Operational troubleshooting in the console, not architecture or design. AWS SysOps Administrator or Solutions Architect certification strongly preferred. 2. P0/P1 Major Incident CommandMust have personally RUN war room bridge calls as the incident commander during live cloud outages — driving rapid restoration, managing real-time stakeholder communications, and leading RCA to permanent fix closure. Participation is not sufficient — ownership is required. 3. ITSM & SLA GovernanceDeep ITIL framework ownership — Change Advisory Board (CAB) leadership, SLA breach analysis, daily ticket queue hygiene, MTTR/MTBF tracking, and executive operational reporting. ITIL v4 certification preferred. Hands-on with ServiceNow or Jira Service Management. 4. MSP & Outsourced Vendor GovernanceMust have managed a third-party Managed Service Provider from the CLIENT side — SOW compliance, formal monthly service reviews, RACI enforcement across internal and vendor teams, and contractual SLA accountability. Being on the MSP/delivery side does not satisfy this requirement. 5. Observability & AlertingOperational proficiency configuring and managing cloud monitoring stacks — AWS CloudWatch, Datadog, PagerDuty, Grafana, or Splunk. Proactive alerting configuration and performance degradation detection before SLA breach. Ideal Candidate Profile 12–18 years total experience in Cloud/IT Operations 5+ years in ITSM or Service Delivery leadership 3+ years direct people management 4+ years hands-on AWS production ops Only product company — SaaS, cloud-native, or enterprise software Based in Pune or willing to relocate immediately

Job Summary and Duties:We are seeking a highly experienced Principal Software Engineer to provide senior technicalleadership for the StorNext sustaining engineering team. This role is responsible for drivingresolution of complex field escalations, sustaining and modernizing StorNext Storage Managerand related filesystem components, advancing platform compatibility with current operatingsystem releases, and strengthening the build, test, and deployment infrastructure used acrossengineering. The idealcandidate will bring deep systems-level expertise, strong ownership, and the ability to operateindependently across customer support, product engineering, QA, and release operations. Specific duties include but are not limited to:StorNext Sustaining Engineering Leadership: Serve as a senior technical owner for StorNextsoftware in production, with primary responsibility for Storage Manager and supportingresponsibility for StorNext filesystem-related issues, including:▪ Lead root-cause analysis and resolution of complex customer escalations, includingcrash dumps, field logs, and difficult-to-reproduce production issues.▪ Partner with Product Management and senior engineering stakeholders to evaluatefeature requests, technical feasibility, risk, and long-term maintainability.▪ Drive platform modernization efforts required to support new major Red Hat, Linuxdistribution, Windows, and other operating system releases.▪ Own and provide technical direction for critical legacy and sustaining components,including:▪ snauditlogs▪ TSM/MSM▪ Legacy GUI (Java code)▪ Third-party packages• Engineering Environment and VM Template Ownership: Architect, build, and maintainthe VM templates and engineering environments used for development, build, and testworkflows, including:▪ Track, assess, and plan support for new Linux and Windows releases used acrossdevelopment, build, qualification, and customer environments.▪ Create new VM templates for Linux (Alma, Oracle, Rocky, RedHat, Debian, Ubuntu,SLES) and Windows 11 Modernize, troubleshoot, and maintain deployment automation written in PHP, Perl, andrelated scripting technologies.▪ Resolve package manager, installation, networking, OS compatibility, and configurationissues across supported templates.▪ Offline File Manager (OFM) Technical Ownership: Act as the senior technical authorityfor OFM support, maintenance, and knowledge transfer, including:▪ Evaluate, debug, and resolve complex customer-reported OFM issues with a focus onquality, reliability, and long-term supportability.▪ Design and implement OFM enhancements requested by Product Management whilebalancing customer impact, technical debt, and release risk.▪ Mentor QA engineers and developers on OFM architecture, operational behavior,troubleshooting methods, and best practices.▪ Build Infrastructure and Release Enablement: Own and evolve the build infrastructurethat supports StorNext engineering and release workflows, including:▪ Create, configure, and maintain VMs for new build machines and sustaining engineeringenvironments.▪ Integrate packages, build systems, and automation workflows with Jenkins and relatedcontinuous integration infrastructure.▪ Customer and Cross-Functional Escalation Support: Engage directly with customers,▪ Support, QA, Product Management, and Engineering leadership to clarify issues,communicate technical findings, and drive resolution of high-impact escalations. Required Qualifications:• 8+ years of professional systems software development experience using C and/or C++.• Deep Linux systems experience across Red Hat and Debian/Ubuntu variants, includinginstallation, packaging, networking, services, and OS-level troubleshooting.• Expert-level programming experience in C and C++ (C++11/C++17), with strong Pythonscripting and automation skills.• Advanced debugging skills using GDB, system logs, core files, crash dumps, and otherproduction diagnostic artifacts.• Proven ability to perform root-cause analysis on complex, multi-process, distributed, or timingsensitive software failures.• Strong understanding of build systems, compiler behavior, linker errors, dependencymanagement, and release engineering workflows.• Experience designing, debugging, and sustaining multi-process systems, inter-processcommunication, and long-running services.• Practical experience using AI-assisted development tools such as Claude Code,including:◦ MEMORY.md◦ Skills◦ MCP servers◦ Multi-agent development• Experience working in Scrum or similar agile development environments, with the maturity to balance planned work, escalation response, and release commitments Preferred Qualifications:• Windows and Mac development experience, especially in mixed-platform engineering orcustomer environments.• Experience with RPC, TCP, and other inter-process or distributed communicationmechanisms.• Additional language experience with Objective-C, Perl, PHP, Java, Assembly, JSON, or similartechnologies used in legacy enterprise software environments.• Networking, authentication, and directory services knowledge, including SSSD and ActiveDirectory integration. Ideal Candidate:The ideal candidate is a senior, hands-on systems engineer who can operate as a technicalowner across sustaining engineering, customer escalation support, build infrastructure, andlegacy platform modernization. This person should be comfortable moving from low-leveldebugging to architecture discussions, from customer-facing issue resolution to mentoring QAand development teams, and from urgent field escalations to long-term improvements inreliability and maintainability. We recognize that few candidates will bring every skill listed; weare looking for deep technical strength, strong ownership, mature judgment, and the ability toquickly ramp into complex enterprise storage software. KeyWords• Linux• C/C++• StorNext• Storage Manager• Customer Support

Reporting To: Chief Financial Officer (CFO) & President (Finance & Accounts)Grade: Senior Management Role Purpose The Head of Plant Accounts is responsible for leading and managing the accounting & commercial functions of the manufacturing units at Rajasthan & Haryana, ensuring accurate financial reporting, statutory compliance, monthly closing of accounts, payables management, audit facilitation, and timely finalization of financial statements in compliance with applicable accounting standards. Key Responsibilities 1. Financial Accounting & Reporting Lead the overall plant accounting and financial reporting function. Ensure timely and accurate preparation of monthly, quarterly, and annual financial statements. Ensure compliance with applicable Accounting Standards (Ind AS / IFRS) and Companies Act requirements. Review general ledger balances and ensure accuracy of financial records. Monitor accounting policies and ensure uniform implementation across all entities. 2. Consolidation of Accounts Manage consolidation of financial statements of subsidiaries, associates, joint ventures, and group companies. Ensure elimination of inter-company transactions and balances. Coordinate with finance teams across business units and branches for timely submission of financial information. Prepare consolidated financial statements for quarterly and annual reporting. Support management in evaluating financial performance of group entities. 3. Accounts Payable Management Oversee vendor accounting and coordinate with HO for payments. Monitor aging of payables and optimize working capital. Ensure compliance with payment terms and contractual obligations. Implement strong controls over procurement-to-payment processes. Review vendor reconciliations and resolve outstanding issues. 4. Balance Sheet Control & Reconciliations Ensure periodic reconciliation of all Balance Sheet accounts. Review bank reconciliations, inter-company balances, advances, provisions, and accruals. Monitor fixed assets accounting and capitalization. Ensure proper accounting of inventories and manufacturing-related transactions. Drive continuous improvement in closing and reconciliation processes. 5. Internal Audit Coordination Act as primary coordinator for internal audit activities. Facilitate audit reviews and provide required information to auditors. Monitor implementation of audit recommendations. Strengthen internal controls and financial governance framework. Identify process gaps and implement corrective actions. 6. External & Statutory Audit Management Coordinate with Statutory Auditors, Tax Auditors, Cost Auditors, and Regulatory Auditors in coordination with HO. Ensure timely completion of annual and quarterly audits. Prepare schedules, reconciliations, and audit documentation. Address audit observations and ensure closure of audit issues. Support Audit Committee presentations and financial reviews. 7. Budgeting & Financial Analysis Support annual budgeting and forecasting processes. Analyze financial performance against budgets and prior periods. Prepare management reports, MIS, and financial dashboards. Provide insights to senior management for strategic decision-making. 8. Team Leadership Lead, mentor, and develop the corporate accounts team. Establish performance metrics and accountability standards. Drive process automation and digital transformation initiatives. Promote strong controls, compliance culture, and operational excellence. Qualification & Experience Education Chartered Accountant (CA) Preferably. Additional qualifications such as CMA, MBA Finance, CPA, or ACCA would be an advantage. Experience 15-20 years of progressive experience in Manufacturing company’s Accounting and Financial Reporting with SAP as accounting software. Experience in a listed manufacturing company will be preferred. Behavioral Competencies Strategic thinking and business acumen. Strong leadership and people management skills. High integrity and ethical standards. Excellent analytical and problem-solving abilities. Strong stakeholder management and communication skills. Ability to work under strict deadlines and regulatory reporting timelines. Success Metrics Timely closure of monthly and annual accounts. Accuracy of consolidated results and statutory reporting. Reduction in audit observations and control gaps. High-quality financial analysis supporting business growth.

We are looking for an experienced technology leader to lead and scale the Information Technology function. The role will have overall responsibility for the organisation's IT strategy, technology infrastructure, enterprise applications, IT operations, service delivery, technology vendors and IT team. The person will work closely with business and functional leaders to ensure that technology is reliable, scalable, secure and aligned to business requirements.The ideal candidate should be someone who can build structure around an existing IT function, strengthen processes and governance, develop the team and also remain hands-on enough to understand and drive technology initiatives. Key Responsibilities1. IT Strategy & Technology Roadmap Develop and execute the organisation's IT strategy aligned with businessthe organization's growth plans. Define the technology roadmap across infrastructure, applications, cloud, enterprise systems and digital platforms. Evaluate new technologies and identify opportunities to improve efficiency, scalability and employee experience. Establish technology standards and architecture principles across the organisation. 2. IT Infrastructure & Operations Take overall ownership of IT infrastructure, including networks, servers, cloud infrastructure, endpoints, connectivity and collaboration tools. Ensure high availability, reliability and performance of critical IT systems. Establish appropriate IT monitoring, backup, disaster recovery and business continuity mechanisms. Strengthen IT service management and ensure timely resolution of incidents and service requests. 3. Enterprise Applications & Business Systems Own the organisation's enterprise applications and core business systems. Work closely with HR, Finance, Operations, Clinical, Commercial and other functions to understand technology requirements. Ensure effective implementation, integration and support of systems such as HRMS, payroll, finance, CRM, HIMS/EMR and other business applications. Drive integration and automation across systems to reduce manual processes and duplication of data.IT Service Delivery Establish clear IT service levels, processes and escalation mechanisms. Improve the employee experience for IT support, onboarding, access provisioning and issue resolution. Ensure that new employees receive required IT equipment, access and applications within defined timelines. Establish a structured IT helpdesk/service desk process and track SLAs. 5. Technology Projects Lead major IT transformation and implementation projects from planning through implementation. Establish project governance, timelines, budgets and ownership. Ensure effective coordination between internal teams, business stakeholders and external technology partners. Identify and manage project risks, dependencies and implementation issues. 6. Team Leadership & Organisation Building Lead and develop the existing IT team. Assess current capabilities and identify gaps in the team structure. Build a scalable IT organisation aligned with the company's growth. Define roles, responsibilities, KRAs and career paths for the IT team. Build a culture of ownership, responsiveness and customer orientation within IT. Develop internal capabilities while determining which functions should be outsourced or managed through partners. 7. Vendor & Partner Management Manage strategic relationships with IT vendors, technology partners and managed service providers. Establish appropriate SLAs, performance metrics and governance mechanisms. Lead commercial negotiations and ensure value for money. Periodically review vendor performance and take corrective action where required. 8. IT Governance, Risk & Compliance Establish IT policies, SOPs and governance frameworks. Ensure appropriate controls around IT assets, access, software licensing, data, backups and infrastructure. Ensure compliance with applicable regulatory, contractual and organisational requirements. Work closely with the Cybersecurity & Information Security team on IT security, access management, vulnerability remediation and cyber-risk matters.IT Asset Management Establish effective lifecycle management for laptops, desktops, servers, networking equipment and other IT assets. Maintain appropriate inventory and asset tracking. Establish standard configurations and ready-to-deploy equipment for new joiners. Ensure timely replacement and disposal of ageing assets. 10. Budget & Cost Management Own the annual IT budget and technology investments. Plan IT infrastructure and licensing requirements based on organisational growth. Monitor IT costs and identify opportunities for optimisation. Ensure appropriate approval and governance for technology purchases. Qualifications and Education Requirements Qualification: Bachelor’s degree in computer science, Information Technology, Engineering or a related discipline. A master’s degree in technology/management (M.Tech/MCA/MBA) would be an added advantage. Experience: 13–15 years of progressive experience in IT leadership / technology management.Preferred Skills Experience managing an IT function in a growing organisation, preferably where the technology environment has evolved significantly over time. Strong experience across IT infrastructure, cloud, enterprise applications, IT operations and service delivery. Experience in building and managing technology teams. Strong experience in vendor and managed-service management. Experience leading large-scale IT implementations and technology transformation. Strong understanding of IT governance, ITSM, business continuity and disaster recovery. Ability to work closely with senior business leaders and translate business requirements into technology solutions. Experience in healthcare, technology, BFSI or another complex, data-intensive environment would be an advantage. Leadership Attributes: The person should be: A strong people leader, not just a technology specialist. Comfortable taking ownership of an existing team while bringing greater structure and accountability. Business-oriented and able to understand the operational impact of technology decisions. Strong at prioritisation and execution. Comfortable managing both strategic initiatives and day-to-day IT operations. Strong in vendor negotiation and commercial management. Comfortable working in a fast-growing and evolving organisation.

Trading Manager Location: Harrow, LondonSalary: £50,000 – £55,000 per annumHours: 35 hours per week We are recruiting for an experienced Trading Manager to join a fast-paced commercial team within a well-established national retail and convenience business. This is a great opportunity for a commercially focused individual with strong negotiation, category management and supplier relationship management experience to take ownership of a key category and make a measurable impact on profitability, availability and growth. The Role You will be responsible for developing and delivering category strategies, negotiating with suppliers and working closely with internal stakeholders to maximise commercial opportunities.About You We are looking for someone with: Proven experience in trading, buying, category management or a similar commercial role. At least 2–3 years' successful supplier negotiation experience. Strong analytical skills with the ability to interpret complex commercial data. Experience managing multiple stakeholders and building effective supplier relationships. Strong commercial awareness and an understanding of market and competitor dynamics. Excellent organisational skills and the ability to manage competing priorities and deadlines. Confident communication and influencing skills. Strong Excel skills, alongside good knowledge of Word, PowerPoint and Outlook. Experience working within a fast-paced retail, FMCG, grocery or similar commercial environment would be advantageous. Key responsibilities will include: Developing and implementing category plans to improve profitability and commercial performance. Leading supplier negotiations, including pricing, terms, contracts and promotional investment. Managing and developing strong relationships with suppliers and internal stakeholders. Planning and delivering effective promotional activity to drive sales and category growth. Analysing sales, costs, market trends and competitor activity to identify opportunities. Managing cost price increases and assessing the impact of market and commodity changes. Supporting category reviews and developing supplier and range strategies. Managing seasonal buying opportunities and ensuring effective stock and clearance strategies. Working collaboratively with distribution centres and stakeholders to maintain strong product availability. Identifying opportunities to improve processes, supplier performance and commercial returns. Preparing reports, presentations and recommendations for senior stakeholders. This is an excellent opportunity for a commercially driven Trading Manager looking to take ownership of a category within a high-profile, fast-moving business.

We are recruiting a Traditional Trade Manager for a well-established international FMCG company with a strong presence in Romania. This is a senior commercial role with national responsibility for developing and growing the Traditional Trade channel, strengthening distributor partnerships, expanding market coverage and driving sustainable sales and profitability. Key Responsibilities Develop and implement the national Traditional Trade strategy. Manage and develop relationships with distributors and sub-distributors across Romania. Expand market coverage and increase numeric distribution. Optimize the company’s Route-to-Market approach and identify new growth opportunities. Negotiate commercial terms and support strategic customer and distributor agreements. Prepare annual sales plans, forecasts and commercial budgets. Monitor sales performance, profitability and key commercial KPIs. Develop pricing, promotional and channel-specific commercial initiatives. Lead, coach and develop the sales organization to ensure strong field execution. Analyze market trends, competition and regional performance to identify opportunities and corrective actions. Work closely with internal departments including Marketing, Finance, Supply Chain and Operations. Ensure effective execution of commercial strategy throughout the Traditional Trade network. Candidate Profile Minimum 7+ years of experience in FMCG sales/commercial roles. Strong previous experience within Traditional Trade. Proven experience managing distributors, sub-distributors, wholesalers or indirect sales channels. Strong understanding of Route-to-Market, field sales and distribution development. Experience managing and developing sales teams. Strong commercial negotiation and business-planning capabilities. Experience with forecasting, sales budgets, profitability and KPIs. Results-oriented, hands-on and comfortable working extensively in the field. Native-level Romanian and professional English. Driving licence category B. Availability for regular national travel. The Offer Senior commercial position within an international FMCG organization. Salary of up to €3,000 net/month, depending on experience and profile. Performance-based bonus. Company car. Laptop and mobile phone. Fuel and business travel expenses covered. 21–25 days of annual leave. International exposure and long-term career development opportunities. Location: Bucharest, RomaniaCoverage: National / regular travel across Romania

Role Description A transformative leader capable of taking the organization to the next level of performance, ensuring full regulatory compliance whilst enabling the business to continue to expand and grow with new products, customers, geographies and business processes. • Provides strategic and technical regulatory expertise and advice to the organization • Ensure that the regulatory team leads with science and execute a patient focused strategy to enhance patient access to treatment and safety • Develops budget/policies/procedures to support the functional infrastructure. In his/her role, Regulatory Affairs (RA) director is guided by − Internal Standard Operating Procedures (SOPs) and other company policies − Industry Codes and regulations - International and of Regions/Countries of operating − Current Job Description − Rules of Internal Labour Regulations, Company Orders − Other regulations as applicable. Job Dimensions Number of direct reports: 3+ Financial Responsibility (Budget, Cost, Sales, etc.): RA budget EGYPT Key Responsibilities • Oversee all RA activities in EGYPT and ensure that those activities are conducted in compliance with local regulations and company policies and SOPs. • Support the Business through strong cross-functional collaboration. • Act as part of the Regional Leadership Team and the strategic management of the business. • Provides strategic and technical regulatory leadership, expertise, and advice to the organization, including commercial operations, quality, and other groups at the manufacturing and supply organization and the country-based teams. • Develops budget/procedures to support the functional infrastructure. • Lead and manage the RA team across the EGYPT region. • Strategically advise the multidisciplinary teams on the regulatory requirements to support the business in a compliant way. • Assess the company’s compliance with local regulations. Develop procedures to ensure regulatory and safety compliance is met and is in line with local and company regulations. • Develop and implement regulatory operating guidelines/Standard Operating Procedures (SOPs) and common work practices/strategies within the team, including the maintenance of a proper archiving system. • Ensure adherence to SOPs and that employees are trained accroding to internal regulatory and safety SOPs. • Lead by ethical principles all RA functions in the region and maintain a positive team spirit. • Continuously develops staff by making accurate assessments of individuals’ capabilities and performance, and providing feedback, coaching, guidance, and mentoring. • Provide recommendations to decision makers on regulatory, pharmacovigilance, and options on new products or claims that balance business needs with regulatory oversight. Able to manage assigned budgets effectively and maximize investments. • Interface with Global RA, QA and PV functions to ensure that all activities performed in EGYPT are in compliance with the global standards. • Ensure cross-functional collaboration with commercial and supply chain to ensure the continuity of supply and no business interruption during the submission of regulatory changes in the corresponding country. • Ensure new opportunities and projects are properly evaluated from a regulatory and safety perspective: due diligence process is in place and due diligence is performed before entering into agreement with any business partner or service provider. • Support and ensure that inspection from regulatory authorities or audits of commercial partners are well prepared and conducted and support the preparation of corrective and preventive action plans as appropriate. • Contribute to Health Authorities inspections and follow-up on corrective and preventive actions. • Ensure good marketing practice of the marketed products in EGYPT. • Support Scientific activities related to the registered Acino products and participate in Scientific conferences and trainings. • Contribute to spreading health awareness and pharmaceutical education in EGYPT. • Follow-up on the importation and exportation of products. • Adhere to internal policies and standard operating procedures designed to ensure patient safety, including mandatory attendance at pharmacovigilance training. • Forward all received Product Quality Complaints, Adverse Events and Medical Information Requests to the relevant person in Quality Assurance/ Pharmacovigilance/ Medical Affairs. Key Skills and Competencies Key Skills − Leadership capabilities with ability to identify and develop talents for current and future roles. − Full understanding of legal/compliance environment and requirements. − Full knowledge and understanding of the different health care systems/sectors in EGYPT and international. − Ability to learn about new technologies, strategies and policies, with high level of compliance with policies. − Ability to create business relationships with internal and external customers and colleagues in different functions. − Proven ability to effectively work collaboratively in cross functional teams. − Strong leadership skills and business acumen. − Ability to remotely manage people. − Ability to work in a highly dynamic business environment. − Excellent oral and written communication and problem-solving skills. Competencies − Strategic ability to manage complex stakeholder relationships and integrate diverse business interests. − An original thinker with growth mindset with ability to lead effectively regional project teams and organization through complex challenges. An innovator who is able to inspire others. − Has the ability to serve as thought leader in the understanding and application of evolving basic and translational science, regulatory science, and public health to develop new approaches to improve the development, review and oversight of healthcare products. − Has the ability to serves as a thought leader in the understanding and application of compliance to develop new approaches to improve compliance performance and culture. − Capable to identify and evaluate gaps in processes and procedures, assesses risks and elaborates on solutions, mitigation actions. Sets up processes needed. − Ability to manage assigned budgets and resources effectively and maximize investments. − Actively engages in talent management and engagement to cultivate a workforce that is well aligned with current and emerging talent needs. − Continuously develops staff by making accurate assessments of individuals’ capabilities and performance, and providing feedback, coaching, guidance and mentoring. − Demonstrates and proactively advocates working together in a spirit of openness, honesty and transparency that encourages engagement, collaboration, respectful interactions and trust. − Communicates with knowledge, consistency, and clarity to maintain integrity and impact of the message. − Excellent problem-solving, conflict management skills. Qualifications & Experience • A university degree in a relevant discipline (Pharmacy, M.D., Biologics, Chemistry), MBA and Ph.D. is advantageous. • Minimum 15 years of experience within pharmaceutical industry and 3-5 years in a similar position in Regulatory Affairs • Regional Regulatory experience with development and commercialization of products; • Experience in leading a successful team, ability to inspire and develop; • Excellent leadership skills, organizational capability and the ability to foster opportunities for talent development; • Strong change management skills and experience, to develop and drive an organization focused on excellence • Proven experience of managing a team across several locations, and of working strategically with the corporate executives to contribute to the overall direction and performance of the company; • Excellent user of MS Office applications (Word, Excel, PowerPoint, Outlook) • Experience with electronic systems and databases • Fluent in English, both in oral and in writing

An Multinational company having a vast product basket and recognised as total solution provider in cutting tool business is looking for a Senior Engineers Application. Position of Assistant Manager can be considered for deserving candidates. Qualification: BE/B Tech - Mechanical/Production Experience: 6-9 years of hands on experience Location: Chennai Job Description: Achieving Growth and hit Sales Target from Key Accounts. Understanding & Meeting Customer Requirement Generate New Enquiries Manage Different Support Functions - Projects, Application Control on All Receivables Mapping of Customer Development & implement the new sales initiative to push Sales at Key Accounts Study Trend of Market for future Planning & Strategies. Managing Teams for Business Development & Work on Company Goals (Monthly Sales Reviews, Business Development Plans). Planning for Deliveries.

An Multinational company having a vast product basket and recognised as total solution provider in cutting tool business is looking for a Senior Engineers Application. Position of Assistant Manager can be considered for deserving candidates. Qualification: BE/B Tech - Mechanical/Production Experience: 6-9 years of hands on experience Location: Jamshedpur Job Description: Achieving Growth and hit Sales Target from Key Accounts. Understanding & Meeting Customer Requirement Generate New Enquiries Manage Different Support Functions - Projects, Application Control on All Receivables Mapping of Customer Development & implement the new sales initiative to push Sales at Key Accounts Study Trend of Market for future Planning & Strategies. Managing Teams for Business Development & Work on Company Goals (Monthly Sales Reviews, Business Development Plans). Planning for Deliveries.

After-Sales Assistant Salary: £30,000 per annum Hours: Monday to Friday, 9:00am – 5:00pm Location: Office-Based Reporting To: Operations Manager About the Role My client is seeking a proactive and customer-focused After-Sales Assistant to join their growing team. This is an excellent opportunity for someone with a plumbing / technical background and strong problem-solving skills who enjoys working closely with customers to deliver exceptional after-sales support. As the primary point of contact for customers following product installation and delivery, you will play a key role in ensuring customer satisfaction, resolving technical issues, coordinating service activities, and supporting the ongoing performance of our products. Key Responsibilities Customer Support & Service Management Act as the main point of contact for customers following product delivery. Manage service requests, customer enquiries, complaints, and technical support queries via telephone and email. Ensure customer issues are resolved efficiently and professionally. Build and maintain positive customer relationships to support long-term customer satisfaction and retention. Technical Support & Troubleshooting Diagnose and resolve mechanical, electrical, or software-related product issues. Provide remote technical assistance and troubleshooting support. Advise customers on product operation, maintenance, and best practices. Spare Parts & Service Coordination Liaise with warehouse and internal teams to arrange replacement parts and service requirements. Maintain accurate records relating to spare parts, service activities, and customer interactions. Documentation & Reporting Process and input service orders onto the ERP system, ensuring customer sales and purchase order information is accurately recorded. Produce service performance reports and assist with root cause analysis investigations. Identify recurring issues and trends to support continuous improvement initiatives. What We're Looking For Technical Knowledge Plumbing experience or knowledge is highly desirable. Understanding of Root Cause Analysis (RCA). Ability to read and interpret technical drawings. Awareness of relevant safety standards and procedures. Experience & Qualifications 2–5 years' experience in an after-sales, service engineering, technical support, or similar role. Previous experience in a customer-facing technical environment is preferred. Key Skills Strong diagnostic and troubleshooting abilities. Excellent verbal and written communication skills. Customer-focused approach with a commitment to delivering outstanding service. Strong organisational and time-management skills. Ability to prepare clear technical reports and documentation. Flexibility to travel to customer sites when required. Performance Measures Success in this role will be measured against: Service response times First-time fix rates Customer satisfaction scores