Marketing, Advertising & PR
30 Oct
Account Director
Delhi, India
compensation as per industy standards
Job Description: Account Director – Creative Agency
About the Role
We are looking for an experienced Account Director to lead and grow a portfolio of client accounts within a creative agency environment. The role will focus on strategic client management, account growth, commercial ownership, integrated marketing campaigns and team leadership.
The ideal candidate should have strong experience in managing large brands, building senior client relationships, driving business opportunities and leading Account Management teams.
Key Responsibilities
1. Strategic Client & Account Management
Own the overall health, direction and growth of multiple client accounts.
Build strong relationships with senior client stakeholders and act as a strategic business partner.
Understand clients’ business objectives, category trends, marketing priorities and competition.
Ensure proactive account management and high-quality delivery.
2. Business Growth & Account Development
Identify opportunities for upselling, cross-selling and expanding existing client relationships.
Develop account growth plans and convert opportunities into business.
Identify new business opportunities within existing client accounts.
Support larger business opportunities and new business development.
3. Commercial & Financial Management
Own the commercial health of the portfolio, including revenue, budgets, scope and profitability.
Monitor account performance and identify opportunities to improve commercial outcomes.
Manage resource requirements and ensure effective utilisation.
Track account growth, revenue and profitability through regular reviews.
4. Brand Strategy & Campaign Leadership
Work closely with Creative and Strategy teams to deliver impactful brand solutions.
Provide strategic direction on client briefs and marketing challenges.
Ensure campaigns are aligned with client objectives and brand strategy.
Drive quality and relevance across integrated communication, content marketing and creative campaigns.
5. Senior Client Engagement
Lead senior-level client meetings, business reviews and strategic discussions.
Present recommendations, insights and growth opportunities.
Act as the senior escalation point for major client or commercial issues.
Build long-term partnerships and strengthen client trust.
6. Team Leadership & Development
Lead, mentor and develop Account Managers and wider account teams.
Set clear expectations around client management, ownership and business growth.
Build second-line leadership and empower Account Managers to manage accounts independently.
Identify team capability gaps and work with leadership to strengthen team structures.
7. Stakeholder & Business Collaboration
Partner with senior leadership on strategic decisions and portfolio priorities.
Collaborate with Creative, Strategy and other internal teams to ensure effective execution.
Identify risks early and drive corrective actions.
Contribute to improving account management processes and standards.
Key Requirements
8+ years of experience in Account Management, Brand Management, Digital Marketing, Advertising or related fields.
Significant experience working in a creative or advertising agency environment.
Experience managing large brands or businesses; exposure to clients such as P&G, HUL or Reckitt is preferred.
Proven experience managing multiple client accounts and sizeable business portfolios.
Strong senior client relationship management and stakeholder engagement skills.
Demonstrated ability to drive account growth, upselling and cross-selling.
Good understanding of brand strategy, content marketing and integrated communication.
Experience leading, mentoring and developing Account Managers and account teams.
Strong commercial understanding of revenue, budgets, scope and profitability.
Excellent communication, presentation, strategic thinking and business acumen.
Preferred Candidate Profile
A strategic and commercially driven professional with strong creative agency experience, capable of managing large client portfolios, building senior-level relationships, driving business growth and leading high-performing account teams. The candidate should be proactive, decisive and comfortable taking ownership of both client relationships and business outcomes.