We are supporting a Council currently operating under Exceptional Financial Support (EFS) and delivering an ambitious recovery and modernisation programme across all directorates.
As part of this transformation, we are hiring a Modernisation Business Analysts to provide the critical operational insight that underpins service redesign, cost savings, and improved outcomes for residents.
These roles sit at the heart of the Council�s modernisation portfolio�focused not on systems, but on how services actually operate, and how they can be reshaped to deliver better value.
What You'll Be Doing
- Conduct operational diagnostics to understand how services currently function
- Analyse costs, staffing structures, demand volumes, and performance data
- Deliver process mapping and workflow analysis, identifying inefficiencies and duplication
- Support the development of evidence-based transformation options and business cases
- Produce clear, structured outputs including briefing papers, data packs, and analysis
- Track benefits realisation, verifying whether projected savings are achieved
- Engage with stakeholders across services to build a realistic picture of operations
- Work collaboratively with Finance, Digital, PMO, and HR/OD teams
In addition to the above, you will:
- Lead end-to-end service diagnostics, from scoping through to recommendations
- Develop costed transformation options, including savings, risks, and timelines
- Manage and mentor a team of Modernisation Business Analysts
- Act as a key partner to Heads of Service and Senior Responsible Officers (SROs)
- Contribute to programme governance, including board papers and reporting
- Identify and escalate cross-cutting dependencies across programmes
- Ensure delivery aligns with the Council�s Understand � Redesign � Embed methodology
You will:
- Deliver hands-on analytical work across multiple service reviews
- Support options appraisal through research, benchmarking, and modelling
- Maintain robust documentation of data sources, assumptions, and findings
- Provide timely updates and flag risks or dependencies to senior colleagues
- Work closely with operational teams to build trust and accurate insight
What We're Looking For:
Essential
- Local Authority experience
- Experience in operational analysis, service review, or business improvement
- Strong analytical capability, particularly using financial, demand, and workforce data
- Ability to communicate insights clearly through structured written outputs
- Experience working in complex organizations (local government or similar preferred)
- Strong stakeholder engagement skills, with the ability to build credibility
- A proactive, detail-oriented approach to problem solving and analysis
