Technology, Risk & Operations Manager

Dubai

United Arab Emirates

AED 25,000 – 35,000 per month

Full time

Job Information

Position: Technology, Risk & Operations Manager
Location: Dubai, United Arab Emirates
Employment Type: Full-Time | Permanent
Job Reference ID: ANT-TRO-DXB-20260817
Industry: Banking, Financial Services & FinTech
Department: Technology, Risk & Operations
Reporting To: Head of Technology / Senior Management

Position Overview

We are seeking an experienced Technology, Risk & Operations Manager to oversee the integration of technology governance, operational risk management, business operations, and technology-driven controls within a dynamic financial services environment.

The role will be responsible for ensuring that technology platforms, operational processes, risk frameworks, controls, and business continuity measures operate effectively and in alignment with regulatory, security, and organisational requirements.

The successful candidate will act as a key interface between Technology, Risk, Operations, Compliance, Information Security, Internal Audit, and Business stakeholders, driving operational resilience, risk mitigation, process improvement, and technology governance.

Key Responsibilities

Technology Governance & Management

Oversee technology operations, governance frameworks, and technology-enabled business processes.
Ensure technology services and platforms support business objectives, operational requirements, and regulatory expectations.
Establish and monitor technology governance standards, controls, policies, and procedures.
Coordinate with technology teams on system enhancements, implementations, integrations, upgrades, and technology initiatives.
Monitor technology performance, service availability, incidents, and operational issues.
Ensure appropriate controls are embedded across technology processes and platforms.
Support technology transformation and automation initiatives to improve operational efficiency.

Technology Risk Management

Identify, assess, monitor, and mitigate technology and operational risks across business functions.
Maintain technology risk registers, control frameworks, risk assessments, and remediation plans.
Monitor key risk indicators, control effectiveness, incidents, vulnerabilities, and emerging technology risks.
Ensure appropriate risk assessments are conducted for new systems, applications, vendors, processes, and technology initiatives.
Work closely with Information Security and Cybersecurity teams to address technology-related risks and control gaps.
Track and report technology risk exposures and remediation progress to senior management.

Operational Risk & Controls

Develop and maintain robust operational risk and control frameworks.
Identify process weaknesses, control deficiencies, operational incidents, and potential areas of business disruption.
Conduct risk and control assessments across technology and operational processes.
Establish appropriate preventive and detective controls.
Monitor operational incidents, root-cause analysis, corrective actions, and remediation activities.
Ensure operational processes remain aligned with internal policies and applicable regulatory requirements.

Business Continuity & Operational Resilience

Support the development and maintenance of business continuity and disaster recovery frameworks.
Coordinate business impact assessments and operational resilience reviews.
Ensure critical technology and business processes have appropriate recovery strategies.
Coordinate periodic testing of business continuity and disaster recovery arrangements.
Track identified gaps and ensure timely remediation.
Support organisational preparedness for technology outages, cyber incidents, system failures, and other operational disruptions.

Operations Management

Oversee and optimise technology-related operational processes and workflows.
Identify opportunities to streamline processes, reduce operational risks, and improve service delivery.
Establish appropriate operational KPIs, SLAs, controls, and performance measures.
Monitor operational performance and ensure timely resolution of issues.
Drive continuous improvement through process optimisation, automation, and technology enablement.

Regulatory & Compliance

Ensure technology and operational processes comply with applicable regulatory requirements and internal policies.
Support regulatory reviews, audits, risk assessments, and compliance initiatives.
Coordinate responses to regulatory, internal audit, external audit, and risk-management requirements.
Maintain appropriate documentation and evidence for governance and regulatory purposes.
Ensure identified audit and compliance findings are appropriately tracked through to closure.

Third-Party & Vendor Risk

Support technology and operational risk assessments for third-party service providers.
Monitor vendor performance, service levels, contractual obligations, and risk exposure.
Ensure appropriate due diligence and control requirements are applied to critical technology vendors.
Coordinate with Procurement, Legal, Information Security, Risk, and Technology teams on third-party governance.
Monitor remediation of vendor-related risks and control deficiencies.

Stakeholder & Senior Management Management

Act as a central point of coordination between Technology, Risk, Operations, Compliance, Information Security, Audit, and Business teams.
Prepare management reports covering technology risk, operational performance, incidents, controls, and remediation.
Present key risks, trends, issues, and recommendations to senior stakeholders.
Provide practical recommendations to improve technology governance, operational resilience, and business performance.
Lead cross-functional initiatives involving technology, risk, operations, and business stakeholders.

Key Performance Areas

The successful candidate will be responsible for delivering measurable improvements across:

Technology and operational risk management
Technology governance and controls
Operational resilience
Business continuity and disaster recovery
Technology service performance
Risk and control assessments
Incident and issue management
Audit and regulatory remediation
Third-party technology risk
Process optimisation and automation
Operational efficiency and control effectiveness

Candidate Profile

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, Risk Management, Business Administration, Finance, or a related discipline.
Professional certifications such as CISA, CRISC, CISSP, CRMA, PMP, ITIL, COBIT, or equivalent would be advantageous.

Experience

8–12 years of relevant experience across technology, technology risk, operational risk, IT governance, technology operations, or financial services operations.
Experience within banking, financial services, FinTech, payments, digital banking, or other highly regulated environments is preferred.
Proven experience managing technology and operational risk frameworks.
Strong exposure to technology governance, controls, operational resilience, business continuity, and regulatory requirements.
Experience working across multiple functions and managing complex, cross-functional initiatives.
Demonstrated experience engaging with senior management, audit, compliance, risk, cybersecurity, and technology stakeholders.

Technical & Functional Competencies

Technology Risk Management
IT Governance & Controls
Operational Risk Management
Operational Resilience
Business Continuity & Disaster Recovery
Technology Operations
IT Service Management
Risk & Control Self-Assessments
Incident & Problem Management
Third-Party / Vendor Risk
Regulatory Compliance
Technology Transformation
Process Automation & Optimisation
Management Reporting & Risk Analytics

Leadership Competencies

Strategic and commercial thinking
Strong risk awareness and control mindset
Excellent stakeholder management
Strong analytical and problem-solving capabilities
Ability to operate effectively in complex and highly regulated environments
Strong communication and presentation skills
Ability to influence stakeholders across Technology, Risk, Operations, Compliance, and Business functions
Strong ownership, accountability, and decision-making capability
Ability to manage multiple priorities in a fast-paced environment

What the Role Offers

This is a high-impact management opportunity for a technology and risk professional seeking to operate at the intersection of Technology, Risk, Operations, Governance, and Business Transformation.

The successful candidate will play a critical role in strengthening technology governance, operational resilience, risk management, and technology-enabled operational excellence within a complex financial services environment.

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Consultant

Aby Thomas

Recruitment Consultant

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