Healthcare & Medical Services
4 Nov
Servicenow (Dev+ QA)
Key Responsibilities
ServiceNow Capabilities
Execute assigned configuration and development & Testing tasks within ServiceNow modules — Case Management, Employee Relations, Employee Center Pro, Agent Workspace, Knowledge Management, and Universal Requests — under Sr. Developer direction.
Assist with Knowledge Management: Knowledge Base and Category setup, workflow configuration, article import, and SharePoint external source configuration under Sr. guidance.
Contribute to Universal Requests configuration: Service Set, Assignment Groups, Service Configurations, State Mappings, and Record Producer build.
Support Internationalization: assist with localization property setup, field/label export preparation, and import of translated values.
Build Flow Designer flows, Business Rules, Client Scripts, and UI Policies for assigned user stories; submit for Sr. Developer code review before promotion.
Testing, Migration & Quality
Execute unit testing on all assigned configurations and document results against sprint acceptance criteria.
Assist in building and running ATF test scripts for configurations.
Log, track, and retest defects during UAT cycles; assist Sr. Developer with defect remediation tasks.
Maintain configuration documentation, sprint notes, and technical runbook updates.
Collaboration
Participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives as an active team contributor.
Respond to support requests from process owners and platform users; escalate to Sr. Developer as needed.
Assist with update set preparation and environment promotions (Dev → Test → Prod)
Actively apply feedback from code reviews and seek opportunities to deepen platform expertise.
Required Qualifications
2+ years of ServiceNow development or administration experience in an enterprise environment.
Working knowledge of JavaScript, GlideScript, Business Rules, Client Scripts, UI Policies, and Flow Designer basics.
Familiarity with ServiceNow portal/Employee Center configuration
Understanding of ServiceNow role-based access control (ACLs, User Criteria, groups).
Experience working within Agile or sprint-based delivery teams.
Ability to execute well-defined configuration tasks from functional specifications with minimal rework.
Detail-oriented; comfortable with documentation requirements and sprint-based deliverable tracking.
Collaborative, growth-oriented mindset; receptive to mentorship and code review feedback