Key Responsibilities
ServiceNow Capabilities
- Execute assigned configuration and development & Testing tasks within ServiceNow modules — Case Management, Employee Relations, Employee Center Pro, Agent Workspace, Knowledge Management, and Universal Requests — under Sr. Developer direction.
- Assist with Knowledge Management: Knowledge Base and Category setup, workflow configuration, article import, and SharePoint external source configuration under Sr. guidance.
- Contribute to Universal Requests configuration: Service Set, Assignment Groups, Service Configurations, State Mappings, and Record Producer build.
- Support Internationalization: assist with localization property setup, field/label export preparation, and import of translated values.
- Build Flow Designer flows, Business Rules, Client Scripts, and UI Policies for assigned user stories; submit for Sr. Developer code review before promotion.
Testing, Migration & Quality
- Execute unit testing on all assigned configurations and document results against sprint acceptance criteria.
- Assist in building and running ATF test scripts for configurations.
- Log, track, and retest defects during UAT cycles; assist Sr. Developer with defect remediation tasks.
- Maintain configuration documentation, sprint notes, and technical runbook updates.
Collaboration
- Participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives as an active team contributor.
- Respond to support requests from process owners and platform users; escalate to Sr. Developer as needed.
- Assist with update set preparation and environment promotions (Dev → Test → Prod)
- Actively apply feedback from code reviews and seek opportunities to deepen platform expertise.
Required Qualifications
- 2+ years of ServiceNow development or administration experience in an enterprise environment.
- Working knowledge of JavaScript, GlideScript, Business Rules, Client Scripts, UI Policies, and Flow Designer basics.
- Familiarity with ServiceNow portal/Employee Center configuration
- Understanding of ServiceNow role-based access control (ACLs, User Criteria, groups).
- Experience working within Agile or sprint-based delivery teams.
- Ability to execute well-defined configuration tasks from functional specifications with minimal rework.
- Detail-oriented; comfortable with documentation requirements and sprint-based deliverable tracking.
Collaborative, growth-oriented mindset; receptive to mentorship and code review feedback