Information Technology & SoftwareCloud & AIContract
21 Sept
Pre-Sales Engineer - Tech Startup (AI)
Job: Pre-Sales Engineer
Location: Amman, Jordan (On-site)
Industry: Tech Startup (AI)
Engagement Details:
Engagement: Direct independent contractor with OpenChat, Inc. (dba OpenCX)
Work setup: On-site in Amman, Jordan, six working days per week with one day off
Compensation: JOD 1,800 to 2,800 gross base per month, with flexibility above the range for an exceptional candidate; salary only, with no commission
Benefits: Highest-tier GIG health insurance after probation and standard paid leave in Jordan
Equity: May be considered later based on performance and review; it is not part of the initial package
About the Role:Our client, a YC-backed AI startup, is hiring a Pre-Sales Engineer to work closely with the commercial team and prospective customers. The role sits between Sales, Product, Engineering, and the customer, turning complex requirements into clear, technically credible solutions. The successful candidate will be heavily involved in enterprise sales cycles, from the first technical discovery call through solution design, demos, pilots, security reviews, and handoff to implementation.
Key Responsibilities:
Technical Discovery: Join enterprise sales calls and lead technical discovery with prospects, understanding their architecture, systems, workflows, integrations, and operational requirements
Solution Design: Design proposed solutions around each customer's use case, and help define technical scope and success criteria for pilots and proofs of concept
Demos & Proofs of Concept: Build highly customized demos and proofs of concept for strategic opportunities, configuring AI agents, workflows, integrations, APIs, and automations
Technical Advisory: Explain the architecture, AI stack, integrations, security model, infrastructure, and data flows to technical stakeholders
Stakeholder Engagement: Work with customer engineering, security, IT, operations, and procurement teams, and answer technical questions during RFPs, security reviews, vendor assessments, and procurement processes
Integrations: Support integrations with platforms such as Salesforce, Zendesk, Intercom, Genesys, ServiceNow, CRMs, ERPs, payment platforms, and internal APIs, and help customers understand how the product interacts with their backend systems through APIs, MCP, webhooks, workflows, and custom integrations
Use Case Demonstration: Demonstrate AI voice, email, chat, WhatsApp, workflow automation, and agentic use cases
Risk Management: Identify technical risks early in the sales process and help resolve them before they block a deal
Internal Collaboration: Work with engineering and product teams when a customer requires new functionality or deeper technical validation, and provide structured prospect feedback
Documentation & Handoff: Create reusable technical documentation, demo environments, architectures, and solution patterns for the sales team, and ensure a clean technical handoff to implementation and customer success teams
Requirements:
Strong technical background and the ability to understand complex software systems quickly
Experience in solutions engineering, pre-sales engineering, solutions architecture, implementation engineering, or a similar customer-facing technical role
Strong understanding of APIs, REST, webhooks, authentication, integrations, and modern SaaS architecture
Comfortable reading API documentation and testing APIs using tools such as Postman
Ability to build lightweight integrations, scripts, prototypes, and proofs of concept using JavaScript, TypeScript, Python, or a similar language
Good understanding of AI and LLM-based systems, and the ability to explain technical AI concepts to both technical and non-technical stakeholders
English fluency and strong written, spoken, and presentation skills are non-negotiable
Ability to run technical discovery sessions independently and translate a customer's problem into a technical architecture
Comfortable working directly with large enterprise customers in fast-moving sales cycles where requirements can change quickly
Strong ownership mentality with a proactive approach to moving opportunities forward
Bonus skills:
Experience with customer experience or support platforms such as Salesforce Service Cloud, Zendesk, Intercom, Genesys, Talkdesk, or ServiceNow
Experience with contact centers, telephony, SIP, VoIP, or voice AI
Experience with enterprise security, SSO, SAML, OAuth, RBAC, and data residency requirements
Experience with regulated industries such as financial services, payments, telecommunications, or healthcare
Experience with cloud infrastructure such as AWS, Azure, Google Cloud, or Oracle Cloud
Experience building or deploying AI agents or LLM applications
**Final engagement is conditional on an acceptable criminal-record check, including a certificate of non-conviction or equivalent, completed with the candidate's consent and in accordance with applicable law