We are looking for an experienced technology leader to lead and scale the Information Technology function.
The role will have overall responsibility for the organisation's IT strategy, technology infrastructure, enterprise applications, IT operations, service delivery, technology vendors and IT team. The person will work closely with business and functional leaders to ensure that technology is reliable, scalable, secure and aligned to business requirements.
The ideal candidate should be someone who can build structure around an existing IT function, strengthen processes and governance, develop the team and also remain hands-on enough to understand and drive technology initiatives.
Key Responsibilities
1. IT Strategy & Technology Roadmap
- Develop and execute the organisation's IT strategy aligned with businessthe organization's growth plans.
- Define the technology roadmap across infrastructure, applications, cloud, enterprise systems and digital platforms.
- Evaluate new technologies and identify opportunities to improve efficiency, scalability and employee experience.
- Establish technology standards and architecture principles across the organisation.
2. IT Infrastructure & Operations
- Take overall ownership of IT infrastructure, including networks, servers, cloud infrastructure, endpoints, connectivity and collaboration tools.
- Ensure high availability, reliability and performance of critical IT systems.
- Establish appropriate IT monitoring, backup, disaster recovery and business continuity mechanisms.
- Strengthen IT service management and ensure timely resolution of incidents and service requests.
3. Enterprise Applications & Business Systems
- Own the organisation's enterprise applications and core business systems.
- Work closely with HR, Finance, Operations, Clinical, Commercial and other functions to understand technology requirements.
- Ensure effective implementation, integration and support of systems such as HRMS, payroll, finance, CRM, HIMS/EMR and other business applications.
- Drive integration and automation across systems to reduce manual processes and duplication of data.IT Service Delivery
- Establish clear IT service levels, processes and escalation mechanisms.
- Improve the employee experience for IT support, onboarding, access provisioning and issue resolution.
- Ensure that new employees receive required IT equipment, access and applications within defined timelines.
- Establish a structured IT helpdesk/service desk process and track SLAs.
5. Technology Projects
- Lead major IT transformation and implementation projects from planning through implementation.
- Establish project governance, timelines, budgets and ownership.
- Ensure effective coordination between internal teams, business stakeholders and external technology partners.
- Identify and manage project risks, dependencies and implementation issues.
6. Team Leadership & Organisation Building
- Lead and develop the existing IT team.
- Assess current capabilities and identify gaps in the team structure.
- Build a scalable IT organisation aligned with the company's growth.
- Define roles, responsibilities, KRAs and career paths for the IT team.
- Build a culture of ownership, responsiveness and customer orientation within IT.
- Develop internal capabilities while determining which functions should be outsourced or managed through partners.
7. Vendor & Partner Management
- Manage strategic relationships with IT vendors, technology partners and managed service providers.
- Establish appropriate SLAs, performance metrics and governance mechanisms.
- Lead commercial negotiations and ensure value for money.
- Periodically review vendor performance and take corrective action where required.
8. IT Governance, Risk & Compliance
- Establish IT policies, SOPs and governance frameworks.
- Ensure appropriate controls around IT assets, access, software licensing, data, backups and infrastructure.
- Ensure compliance with applicable regulatory, contractual and organisational requirements.
- Work closely with the Cybersecurity & Information Security team on IT security, access management, vulnerability remediation and cyber-risk matters.IT Asset Management
- Establish effective lifecycle management for laptops, desktops, servers, networking equipment and other IT assets.
- Maintain appropriate inventory and asset tracking.
- Establish standard configurations and ready-to-deploy equipment for new joiners.
- Ensure timely replacement and disposal of ageing assets.
10. Budget & Cost Management
- Own the annual IT budget and technology investments.
- Plan IT infrastructure and licensing requirements based on organisational growth.
- Monitor IT costs and identify opportunities for optimisation.
- Ensure appropriate approval and governance for technology purchases.
Qualifications and Education Requirements
- Qualification: Bachelor’s degree in computer science, Information Technology, Engineering or a related discipline. A master’s degree in technology/management (M.Tech/MCA/MBA) would be an added advantage.
- Experience: 13–15 years of progressive experience in IT leadership / technology management.Preferred Skills
- Experience managing an IT function in a growing organisation, preferably where the technology environment has evolved significantly over time.
- Strong experience across IT infrastructure, cloud, enterprise applications, IT operations and service delivery.
- Experience in building and managing technology teams.
- Strong experience in vendor and managed-service management.
- Experience leading large-scale IT implementations and technology transformation.
- Strong understanding of IT governance, ITSM, business continuity and disaster recovery.
- Ability to work closely with senior business leaders and translate business requirements into technology solutions.
- Experience in healthcare, technology, BFSI or another complex, data-intensive environment would be an advantage.
Leadership Attributes: The person should be:
- A strong people leader, not just a technology specialist.
- Comfortable taking ownership of an existing team while bringing greater structure and accountability.
- Business-oriented and able to understand the operational impact of technology decisions.
- Strong at prioritisation and execution.
- Comfortable managing both strategic initiatives and day-to-day IT operations.
- Strong in vendor negotiation and commercial management.
- Comfortable working in a fast-growing and evolving organisation.
