Deployment & Technical Support Engineer
Job Role & Responsibilities
- Deployment & Commissioning
- Assess site readiness and validate deployment prerequisites.
- Install, configure and commission solution components at customer locations.
- Configure servers, routers, switches, firewalls, VPNs and related network/security infrastructure.
- Execute approved deployment procedures; troubleshoot installation and configuration issues.
- Coordinate technical dependencies with customer and internal teams.
- Maintain accurate installation, configuration and as-built records.
- Solution Integration
- Integrate deployed products with customer network, security and IT infrastructure.
- Work with customer topologies covering IP addressing, routing, VLANs, firewall policies, NAT and DNS.
- Support integration with enterprise services: AD, LDAP, DNS, NTP, authentication/identity systems.
- Configure and troubleshoot firewall rules, ports, access policies and secure connectivity.
- Perform interface and end-to-end connectivity validation; escalate product-level issues to Engineering.
- Testing & Customer Acceptance
- Execute functional, integration and acceptance test plans/test cases.
- Validate the deployed solution against agreed customer requirements.
- Capture test results, logs and evidence; track observations through closure.
- Prepare test and acceptance reports; support ATP activities and customer sign-off.
- Provide operational handover and basic user training where required.
- Post-Deployment Technical Support
- Provide L2/L3 technical support for deployed solutions.
- Troubleshoot network, firewall, Linux/OS, application, authentication and connectivity issues.
- Analyse system logs, network traffic and performance data to isolate faults; perform RCA.
- Support software upgrades, patches, hot-fixes and configuration changes.
- Provide remote and onsite support; participate in on-call/weekend support rotation as required.
- PoC Support – Business / Pre-Sales
- Set up, configure and integrate PoC environments aligned with agreed use cases and success criteria.
- Execute PoC test cases and demonstrations; troubleshoot technical issues.
- Capture results and provide technical inputs for PoC closure and customer evaluation.
Specific Expertise Required
Core Technical Competencies
- Networking & Security
- TCP/IP, OSI model, routing & switching, VLANs, NAT, DNS, DHCP.
- Routing protocols: OSPF, BGP, ISIS.
- Firewall policy configuration, access control, port management.
- VPN / IPsec setup and troubleshooting.
- HA, load balancing and QoS fundamentals.
- Packet analysis using Wireshark / tcpdump.
- Systems & Enterprise Integration
- Linux administration – RHEL, Ubuntu, CentOS.
- Server services, logs, processes and resource troubleshooting.
- Active Directory, LDAP, DNS, NTP and enterprise authentication.
- Virtualisation and enterprise server environments.
- Basic REST API and third-party system integration.
- Security Fundamentals
- Cybersecurity concepts: cryptography, encryption, secure communication.
- PKI – Certificate Authority (CA), digital certificates, certificate lifecycle (preferred).
- IPsec / TLS and enterprise security architecture.
- Security hardening, vulnerability remediation and compliance environments (advantageous).
- Automation & Diagnostics
- Network/system monitoring and diagnostic tools.
- Shell and/or Python scripting (desirable).
- Log analysis and cross-layer fault correlation.
Technical / Functional Skills
- Prior hands-on experience in quantum technologies is desirable but not mandatory.
- The candidate must demonstrate aptitude and willingness to be trained on QKD, QRNG, PQC, Quantum-Safe VPN and related secure communication solutions.
- Strong networking, Linux, security fundamentals and troubleshooting ability remain the primary selection criteria.
Behavioral Competencies
- Structured, hands-on problem-solving orientation.
- Able to work independently at customer locations.
- Professional communication with customer technical teams.
- Ownership of deployment/support activities through closure.
- Willingness to learn new technologies rapidly.
- Able and willing to travel; onsite/weekend support as required.
Preferred Certifications
- CCNP or equivalent networking certification preferred.
- CCIE, RHCE, CISSP or other relevant networking, Linux or cybersecurity certifications would be advantageous.
Ideal Candidate Profile
A hands-on Network/Security Engineer with strong Linux, firewall and enterprise integration skills who can independently deploy, integrate and test solutions at customer sites, drive them through customer acceptance, deliver post-deployment technical support and lead technical PoC activities. Cybersecurity and PKI/certificate-based environment exposure preferred.
