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SalaryAs Per Industry StandardsLocationHyderābādJob Description
Position: Offshore Team Lead
Roles and Responsibilities
Good hands-on experience on the Siebel technologies on the configuration, EAI, EIM, scripting, workflows, UNIX shell scripting, and Oracle RDBMS.
Knowledge and experience in developing, troubleshooting SOAP and REST API’s
Lead Production application issue resolution and system enhancement development efforts from analysis through implementation
Prioritize, schedule, assign, and manage the workload of the Siebel related support and development activities
Collaborate with offshore team members, cross-team application teams and onshore leads over the production issues, design and development of new product features and enhancements.
Remove roadblocks/bottlenecks for the offshore team members and help team to complete the assigned task on time.
Incident handling, analysis and accountable for SLA Management.
Problem management and presenting the RCA to enterprise operations core team.
Coordinate with product support vendors for Incident / Problem resolution, out of the box solutions.
Coordinate with application managed service vendors for application infra related issues, testing and deployments
Provide status reporting of team activities, inform task accomplishment, issues, incident/tickets status reporting.
Technical Skills
Siebel configuration, workflows, e-scripts
Siebel EAI, SOAP, REST, JSON, XML
Siebel EIM *
Oracle RDBMS, PL/SQL
UNIX shell scripting, UNIX basics, java script.
* Siebel EIM skills can be taught after joining the project so is a nice to have but not required.
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