Quality Manager – Plant, Product & Customer Quality

Vadodara
India
20-25 LPA
Full time
Job Information

JOB DESCRIPTION

Quality Manager – Plant, Product & Customer Quality

Gearbox / Drivetrain / Heavy Engineering


Location: Vadodara, Gujarat, India
Experience: 15+ years
Function: Quality / Manufacturing / Product Quality
Reporting: Global Quality / Product Quality Leadership
Travel: Extensive domestic and international travel


1. Role Overview

Our client is looking for a senior Quality Management professional to lead Plant Quality, Product Quality and Manufacturing Quality for its Gearbox & Drivetrain business.

The role requires a highly experienced quality leader who can manage quality across the complete product lifecycle — from manufacturing, machining, assembly and testing through installation, commissioning, customer operation, field issues, warranty and long-term product performance.

The individual will act as the Quality owner and customer-facing quality representative for complex product and quality issues throughout the operational life of the product.

This is not a conventional Supplier Quality, Service Engineering or Solutions Engineering role. The individual will be responsible for understanding customer and field problems from a quality, reliability, manufacturing and root-cause perspective, developing sustainable quality solutions, and coordinating their implementation with the relevant internal and external stakeholders.


2. Key Responsibilities

A. Plant & Manufacturing Quality Management

  • Lead and manage plant-level quality activities across manufacturing, machining, fabrication, assembly and testing.
  • Establish and maintain robust quality systems, standards, inspection plans, control plans and quality procedures.
  • Ensure products are manufactured in accordance with engineering drawings, specifications, applicable standards and customer requirements.
  • Drive reduction in defects, rejection, rework, process variation and Cost of Poor Quality (COPQ).
  • Monitor manufacturing quality performance through appropriate KPIs and management reviews.
  • Work closely with Production, Manufacturing Engineering, Design Engineering and Operations teams to resolve process and product-quality issues.
  • Ensure effective implementation of corrective and preventive actions within manufacturing.
  • Promote a strong quality culture across the plant and manufacturing organization.

B. Product Quality Management

  • Own and drive product quality throughout the complete product lifecycle.
  • Support product development, industrialization, validation, manufacturing, assembly, testing, commissioning and operational phases.
  • Identify recurring product-quality issues and ensure that lessons learned are incorporated into product and manufacturing improvements.
  • Work closely with Product Engineering and Manufacturing Engineering to identify technical and process-related quality risks.
  • Review product performance data and identify opportunities for improving reliability and quality.
  • Ensure that product-related corrective actions are effectively implemented and their effectiveness is verified.

C. Customer & End-Client Quality Management

  • Act as the primary Quality interface for significant customer and end-client quality issues.
  • Take ownership of complex quality problems arising after product installation and commissioning.
  • Engage directly with customers to understand their concerns, operating conditions, product performance and failure symptoms.
  • Visit customer locations to investigate significant quality issues and understand problems firsthand.
  • Work with customer engineering, maintenance and technical teams to gather relevant information and evidence.
  • Ensure that customer concerns are addressed through a structured quality investigation rather than only an immediate technical/service response.
  • Maintain regular communication with customers throughout the investigation, corrective-action and resolution process.
  • Build long-term customer confidence through professional handling of quality issues and transparent communication.

D. Field Failure, RCA & Quality Solutions

  • Lead investigation of product failures, field complaints, warranty issues and recurring quality problems.
  • Conduct detailed Root Cause Analysis (RCA) using appropriate problem-solving methodologies.
  • Lead 8D, CAPA, 5-Why, Fishbone, Fault Tree Analysis and other structured problem-solving approaches as appropriate.
  • Determine whether the root cause is related to:
    • Manufacturing process
    • Machining
    • Material
    • Heat treatment
    • Assembly
    • Product design
    • Supplier/component
    • Installation
    • Operating conditions
    • Process control
  • Develop sustainable quality-based corrective and preventive solutions.
  • Coordinate with Engineering, Manufacturing, Suppliers, OEMs and other stakeholders to implement corrective actions.
  • Verify the effectiveness of corrective actions at the customer/site level.
  • Ensure recurring problems are eliminated rather than temporarily contained.

E. Product Lifecycle Quality Support

  • Maintain quality ownership from manufacturing through commissioning, customer operation and long-term product life.
  • Monitor field performance and identify recurring failure patterns.
  • Analyse customer complaints, warranty cases, field failures and operational data.
  • Feed field experience and lessons learned back into:
    • Product Engineering
    • Manufacturing
    • Quality Systems
    • Supplier Management
    • Product Development
    • Process Engineering
  • Support continuous improvement of existing products throughout their lifecycle.
  • Develop mechanisms to prevent recurrence of field issues across other products, plants and customers.

F. Supplier & OEM Coordination

Supplier management is an important supporting responsibility, but this is NOT a Supplier Quality Manager position.

  • Coordinate with suppliers when supplier-related issues contribute to customer or product-quality problems.
  • Engage suppliers in RCA, corrective actions and verification of effectiveness.
  • Work with OEMs and strategic partners where product quality issues require joint investigation.
  • Ensure supplier corrective actions are aligned with the overall product-quality solution.
  • Collaborate with Procurement and Supplier Quality teams without making supplier management the primary focus of the role.

G. Global Stakeholder Management

  • Work closely with global engineering, manufacturing, product management, supply chain, procurement, service, project management and quality teams.
  • Operate effectively within a global, multidisciplinary and matrix organization.
  • Coordinate quality investigations across different countries, plants, suppliers and customer locations.
  • Present quality issues, RCA findings, risks, corrective actions and improvement plans to senior/global management.
  • Ensure effective alignment between local operations and global quality/product requirements.
  • Represent the Quality function confidently in global meetings and customer discussions.

3. Customer Site & Travel Responsibilities

The position involves significant domestic and international travel.

The Quality Manager may be required to:

  • Visit customer locations following major product-quality issues.
  • Investigate failures at installed/operational sites.
  • Interact directly with customer engineering and maintenance teams.
  • Visit manufacturing plants and supplier locations.
  • Participate in installation and commissioning quality reviews.
  • Support global quality investigations.
  • Attend customer, supplier and global stakeholder meetings.

The candidate should be comfortable with extensive travel across India and international locations.


4. Leadership & Communication

The role requires an individual with a strong, confident and influential leadership presence.

The successful candidate should demonstrate:

  • Exceptional verbal and written communication skills.
  • Strong customer-facing capability.
  • Ability to communicate complex quality problems in a clear and structured manner.
  • Confidence in challenging technical and quality issues constructively.
  • Ability to influence senior stakeholders without relying solely on formal authority.
  • Strong interpersonal and relationship-building skills.
  • Ability to manage difficult customer situations professionally.
  • High ownership and accountability.
  • Dynamic, proactive and solution-oriented approach.
  • Ability to work effectively with senior management, customers, OEMs, suppliers and global teams.

5. Product / Industry Experience

Essential

Candidates should have significant experience with complex engineered mechanical products, preferably in:

  • Gearboxes
  • Drivetrains
  • Rotating equipment
  • Heavy machinery
  • Heavy engineering
  • Industrial equipment
  • Mining equipment
  • Power generation
  • Hydropower
  • Oil & Gas equipment
  • Large mechanical assemblies
  • Capital equipment

Experience with large-size gearboxes, drivetrain systems or comparable heavy engineered equipment will be highly relevant.


6. Required Technical Competencies

The candidate should have strong practical knowledge of:

  • Manufacturing Quality
  • Plant Quality Management
  • Product Quality Management
  • Machining Quality
  • Assembly Quality
  • Testing & Validation
  • Installation & Commissioning Quality
  • Customer Quality
  • Field Quality
  • Warranty Quality
  • Product Lifecycle Management
  • Root Cause Analysis
  • 8D Problem Solving
  • CAPA
  • FMEA / PFMEA
  • SPC / MSA
  • APQP / PPAP
  • Quality Audits
  • Lean Manufacturing
  • Six Sigma
  • Continuous Improvement
  • Quality KPI Management

7. Education & Experience

Education

  • Bachelor's or Master's degree in Mechanical Engineering, Production Engineering, Industrial Engineering, Quality Management or a related discipline.

Experience

  • 15+ years of relevant professional experience in Quality, Manufacturing, Product Quality or related functions.
  • Significant experience in plant/manufacturing quality management.
  • Demonstrated experience handling customer/end-client quality issues.
  • Experience conducting or leading customer-site investigations and RCA.
  • Experience supporting products through installation, commissioning and operational lifecycle.
  • Experience working with global stakeholders and multinational organizations.
  • Experience in heavy engineering, gearbox, drivetrain, rotating equipment or complex engineered products preferred.

8. Preferred Experience

Preference will be given to candidates with:

  • Large-size gearbox/drivetrain experience.
  • Heavy machinery or capital equipment background.
  • Experience with GE, Siemens, ZF, Flender, Voith, ABB, BHEL or comparable global engineering organizations.
  • Mining, power generation, hydropower, oil & gas or industrial equipment exposure.
  • Customer-site quality investigation experience.
  • Warranty and field-failure management experience.
  • International customer and stakeholder exposure.
  • Experience working within a global matrix organization.
  • Lean Six Sigma certification.
  • APQP/PPAP/PFMEA/SPC/MSA expertise.

9. Key Performance Indicators

The Quality Manager will be measured on areas including:

  • Plant First Pass Yield (FPY)
  • Manufacturing defect and rejection rate
  • Rework reduction
  • Cost of Poor Quality
  • Customer complaint reduction
  • Warranty claim reduction
  • Recurring field-failure reduction
  • RCA/8D closure effectiveness
  • Corrective-action effectiveness
  • Customer satisfaction
  • Field quality performance
  • Product reliability
  • Commissioning quality
  • Response and resolution time for customer quality issues
  • Successful implementation of lifecycle quality improvements

 

Candidate Summary:

Current Details:
Current Company:

Current Designation:

Total Experience:

Current CTC:

Expected CTC:

Notice Period:

Current Location:

Willing to relocate to Vadodara:

 

Total Experience:


Relevant Quality Experience:
Relevant Heavy Engineering / Industrial Equipment Experience:
Gearbox / Drivetrain Experience:
Large-Size Gearbox / Heavy Machinery Experience:
Manufacturing / Plant Quality Experience:
Machining Quality Experience:
Assembly & Testing Quality Experience:
Product Quality Experience:
Customer / End-Client Quality Experience:
Field Quality / Warranty / Field Failure Experience:
Installation & Commissioning Quality Experience:
RCA / 8D / CAPA / 5-Why / Fishbone Experience:
FMEA / PFMEA / SPC / MSA / APQP / PPAP Experience:
Quality Systems / Audits / ISO Experience:
Lean Manufacturing / Six Sigma Experience:
Quality KPI / FPY / COPQ / Rejection / Rework Experience:
Global Teams / Global Customers Experience:
International Travel Experience / Willingness to Travel Internationally:
Customer-Site Investigation Experience:
Education / Engineering Qualification:
Six Sigma Certification:

 

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Ritesh Kamdar
Ritesh Kamdar
Recruitment Manager
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Validate migrated models and drawings for accuracy, completeness, and consistency. Identify and correct data errors, missing information, and documentation inconsistencies. Standardize CAD files, metadata, naming conventions, and document structures. Ensure proper uploading, organization, and validation of engineering data in the designated systems. 8. Collaboration and Engineering Support Collaborate with global engineering teams, product line teams, and manufacturing units. Participate in design reviews and implement feedback from relevant stakeholders. Support engineering standardization, continuous improvement, and product development initiatives. Manage multiple assignments while maintaining accuracy, quality, and agreed deadlines. Required Skills and Qualifications Diploma in Mechanical Engineering. 3–5 years of relevant experience in mechanical design, drafting, and CAD modelling. Strong hands-on expertise in Autodesk Inventor, particularly 3D modelling, assemblies, sheet metal, and weldments. Good understanding of mechanical engineering drawings, GD&T, tolerances, and drafting standards. Experience in BOM creation, structuring, and maintenance. Strong knowledge of manufacturing, machining, welding, and fabrication processes. Ability to interpret engineering specifications and translate them into accurate CAD models and manufacturing drawings. Good attention to detail, problem-solving ability, and time management skills. Effective communication and teamwork skills. Ability to work independently and collaborate with global engineering teams. Preferred Skills Working knowledge of Autodesk Vault Professional. Exposure to CAD data migration, legacy drawing conversion, and CAD standardization. Experience working with fabrication drawings, weldment structures, and shop-floor manufacturing teams. Familiarity with engineering document control, revision management, and configuration management processes. Ideal Candidate Profile The ideal candidate will be a hands-on mechanical design professional with strong Autodesk Inventor skills and practical knowledge of manufacturing and fabrication requirements. The candidate should be capable of independently creating 3D models, preparing production-ready drawings, maintaining BOM accuracy, and managing engineering data with a high level of precision. Candidates with Autodesk Vault Professional experience and exposure to CAD data migration projects will have an added advantage. Work Environment and Opportunity Opportunity to work in a global engineering environment. Exposure to advanced CAD tools and engineering documentation practices. Collaboration with cross-functional engineering and manufacturing teams. Opportunities for professional development, technical learning, and continuous improvement. Interested Candidates If your experience aligns with the above requirements, please share your updated resume along with the following details: Total years of experience: Relevant experience in Autodesk Inventor: Experience with weldments and sheet metal: Experience in GD&T and BOM preparation: Experience with Autodesk Vault Professional: Experience in CAD data migration: Current location: Current CTC: Expected CTC: Notice period:
Manufacturing & Production
Lead Solution Architec- AI Platoform & Intelligent Automation
India
We’re seeking a hands-on Lead Solution Architect to design and deliver enterprise AI, agentic AI, and intelligent automation solutions. You’ll help establish an AI and automation engineering hub in India, working closely with international IT, architecture, and business teams. Responsibilities Design secure, scalable AI and automation solutions from concept through production. Lead developers and establish engineering standards, reusable components, and CI/CD practices. Integrate solutions with enterprise platforms such as Microsoft 365, SAP, Jira, and Confluence. Ensure alignment with security, architecture, AI governance, and operational requirements. Support recruitment and development of the engineering team. Qualification Typically 8+ years in software engineering, solution architecture, or enterprise cloud integration. Proven experience delivering complex enterprise solutions to production. Hands-on knowledge of Azure, Generative AI, agentic AI, APIs, DevOps, and intelligent automation. Experience leading technical teams and collaborating with international stakeholders. Strong English communication skills. Preferred: Azure AI Foundry, Azure OpenAI, Copilot Studio, RAG, AI agents, Python, Power Automate, Azure AI Search, Microsoft Graph, and LLMOps.
Engineering - Mechanical & Industrial
Digital Thread Lead
India
Job Summary The Digital Thread Lead plays a critical role in driving the implementation of digital thread initiatives across the organization. This position focuses on harnessing digital twin technology and integrating product lifecycle management (PLM) systems with bill of materials (BOM) to enhance operational efficiency and product development. The lead will collaborate with cross-functional teams to ensure seamless data flow and transparency throughout the product lifecycle, ultimately contributing to improved decision-making and innovation. Key Responsibilities Develop and implement a comprehensive digital thread strategy to enhance connectivity and collaboration among teams. Lead the design and integration of digital twin models to simulate product performance and lifecycle management. Collaborate with engineering, manufacturing, and IT teams to ensure effective implementation of PLM systems. Oversee the development and maintenance of bill of materials (BOM) to ensure accurate product configuration management. Analyze data flow and identify areas for improvement to promote efficiency and reduce time-to-market. Provide training and support to team members on digital thread tools and methodologies. Required Qualifications Bachelor’s degree in Engineering, Information Technology, or a related field. 13 to 15 years of experience in digital transformation, with a strong focus on digital thread implementation. In-depth knowledge of digital twin technology, PLM systems, and BOM management. Preferred Qualifications Master’s degree in a relevant field. Experience with advanced data analytics and visualization tools. Proven track record of leading cross-functional teams in a fast-paced environment. Strong communication and project management skills.
Manufacturing & Production
RoW Corporate Paralegal
India
The RoW Corporate Paralegal will provide corporate legal support for FME group entities worldwide, focusing on corporate secretarial activities, entity management, governance documentation and transaction administration. Key responsibilities include preparing corporate documents such as board/shareholder resolutions, maintaining entity databases, coordinating corporate registrations and filings, supporting M&A and financing transactions, and liaising with internal stakeholders and external institutions. The role requires approximately 4–8 years of relevant experience in corporate paralegal or entity administration, preferably within a multinational or shared-services environment, with strong drafting, organizational and communication skills.
Manufacturing & ProductionFull time
Estimator
United Kingdom
GBP 35000 - 40000 Year
Full time
Our client is looking for an experienced and detail-focused Estimator to join their team.Working hours Monday to Friday 8:30-5:30 You’ll be responsible for reviewing customer enquiries, specifications, technical drawings and project information to prepare accurate, competitive and commercially viable quotations. Working closely with customers and teams across Sales, Technical, Production Control and Manufacturing, you’ll ensure requirements are clearly understood and that proposed solutions are practical, technically appropriate and deliverable. This is a varied role offering the opportunity to develop strong product and technical knowledge while playing an important part in supporting both customers and the wider commercial team. Key Responsibilities Prepare accurate, complete and timely quotations from customer enquiries, drawings, specifications and schedules. Review project information and identify any missing, unclear or conflicting requirements. Liaise with customers and internal teams to clarify scope, assumptions, exclusions and technical requirements. Manage quotation revisions and ensure responses are delivered within agreed deadlines. Maintain accurate quotation records, systems, documentation and status updates. Work closely with Sales, Technical, Production Control and Manufacturing to ensure solutions are practical, compliant, manufacturable and commercially viable. Develop a strong knowledge of products, applications and estimating processes. Support Regional Sales Managers with pricing, quotation revisions and project/customer queries. Attend internal, customer and online meetings as required. Keep the Estimating Manager updated on workload, priorities, progress and any potential issues. Contribute to process improvements, special projects and wider team objectives. About You We’re looking for someone with strong attention to detail, good commercial awareness and the ability to manage multiple enquiries and deadlines effectively. Ideally, you’ll have: Experience preparing estimates, quotations or tenders. Experience within manufacturing, construction, joinery, doorsets or building products is desirable. The ability to interpret technical drawings, specifications and schedules. Experience liaising with customers and internal teams to resolve technical or commercial queries. Strong organisational skills and the ability to manage multiple priorities under pressure. Excellent communication and relationship-building skills. A proactive, collaborative approach and the ability to work effectively as part of a wider team. Good attention to detail and a commitment to producing accurate work.
Manufacturing & ProductionFull time
German/Hebrew Customer Service
United Kingdom
GBP 30000 - 32000 Year
Full time
Our client based in Watford is seeking a German and Hebrew speaking Customer service Advisor, both languages need to be written and spoken. Hybrid working In this role you will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the company client and our clients teams and will collaborate with key internal stakeholders to drive our clients initiative. They will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place.You will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction.Key Responsibilities: Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities. Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth. Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business. Evaluate the customer's current service plan and provide recommendations based on the client's needs and suite of products. Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place. Coordinate each department to deliver and exceed the requirement of the customer. Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections. Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales. Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio. Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.