Technical Service Specialist

Italy
Job Information

LA SOCIETÀ

Importante realtà internazionale operante nel settore delle macchine e delle tecnologie per l'agricoltura di precisione. L'azienda sviluppa soluzioni innovative ad alto contenuto tecnologico, offrendo ai propri clienti prodotti e servizi specializzati attraverso una rete di assistenza tecnica qualificata.

Per conto di questa realtà, siamo alla ricerca di un:

Technical Service Specialist

IL RUOLO

La risorsa entrerà a far parte del dipartimento Service e sarà il punto di riferimento tecnico per la gamma di prodotti assegnata, occupandosi di assistenza tecnica, formazione interna e supporto operativo ai clienti, collaborando costantemente con il team Service e con le altre funzioni aziendali.

ATTIVITÀ PRINCIPALI

  • Fornire assistenza tecnica ai clienti tramite telefono, e-mail e altri canali di comunicazione;
  • Erogare supporto tecnico da remoto e presso i clienti per i prodotti assegnati;
  • Svolgere attività di formazione tecnica interna per il team Service e preparare i programmi di certificazione;
  • Monitorare le problematiche tecniche dei prodotti interfacciandosi con i referenti aziendali e con i fornitori;
  • Gestire e monitorare le attività relative ai reclami in garanzia e agli ordini di lavoro;
  • Partecipare alla pianificazione degli ordini annuali, alla configurazione delle macchine e dei ricambi;
  • Supervisionare le attività di Quality Control all'interno del dipartimento Service;
  • Documentare le attività svolte tramite il software aziendale;
  • Partecipare e condurre seminari tecnici in Italia e all'estero.

REQUISITI

  • Diploma di scuola secondaria;
  • Esperienza di almeno 2 anni in un ruolo analogo;
  • Elevata competenza tecnica;
  • Buona conoscenza della lingua inglese;
  • Buone competenze informatiche;
  • Patente di guida in corso di validità.

COMPLETANO IL PROFILO

  • Ottime capacità comunicative;
  • Predisposizione al lavoro in team;
  • Organizzazione e disciplina personale;
  • Iniziativa;
  • Lealtà e discrezione;
  • Rapidità di pensiero.

LUOGO DI LAVORO: Non specificato nella Job Description.

Per favore, mandate il vostro CV con una lettera di motivazione al ruolo a:

[email protected]

Ref: Technical Service Specialist - Lombardia/Veneto

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Consultant
Salvatore Brosio
Salvatore Brosio
Associate Consultant
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Târgu-Mureș, Romania
Full time
Sales Engineer Location: Cluj, Mureș & Sibiu CountiesType: Full-time, Field-Based About the RoleWe are looking for a Sales Engineer to develop and expand business relationships with industrial customers across Cluj, Mureș, and Sibiu counties. This is a consultative technical sales role focused on industrial end users, helping customers identify the most suitable technical solutions, improve productivity, and optimize their operations through high-quality industrial products and equipment.The role combines technical expertise with business development and requires a professional who is comfortable working directly with engineers, maintenance teams, production managers, and procurement stakeholders within manufacturing and industrial environments. Key Responsibilities Business DevelopmentIdentify and develop new business opportunities within industrial manufacturing companies.Build and manage a portfolio of industrial customers in the assigned territory.Prospect, qualify, and acquire new customers.Achieve sales targets and strategic growth goals. Account ManagementDevelop long-term relationships with key decision-makers, including: Production Managers, Maintenance Managers, Technical Directors, Procurement Specialists.Increase customer spend through cross-selling and upselling activities.Ensure high levels of customer satisfaction and retention. Technical ConsultingUnderstand customer processes, applications, and technical requirements.Recommend appropriate products and technical solutions.Conduct product demonstrations, technical presentations, and application trials.Provide technical support and guidance before and after the sale.Collaborate with suppliers and internal teams to address complex technical inquiries. Territory ManagementPlan and execute regular customer visits throughout Cluj, Mureș, and Sibiu counties.Maintain an active sales pipeline and customer records in CRM.Monitor market trends, competitor activities, and customer requirements.Prepare regular sales forecasts and activity reports. Candidate Profile EducationBachelor's Degree in Engineering (Mechanical, Industrial, Manufacturing, Electrical, Mechatronics, Automation, or related field). ExperienceMinimum 3-5 years of experience in technical sales, industrial sales, or application engineering.Experience working directly with industrial clients.Proven track record in business development and customer acquisition.Experience in one or more of the following sectors: Industrial tools, Industrial equipment, MRO (Maintenance, Repair & Operations), Technical distribution, Industrial automation, Manufacturing technologies. Technical & Commercial SkillsStrong understanding of industrial environments and manufacturing processes.Ability to understand technical specifications and engineering applications.Excellent negotiation and relationship-building skills.Consultative and solution-oriented sales approach.Strong presentation and communication abilities. Languages & MobilityRomanian - Fluent.English - Professional working proficiency.Valid Category B driving license.Willingness to travel extensively within the assigned territory. What Success Looks LikeConsistently acquires new industrial customers.Builds trusted relationships with decision-makers in manufacturing companies.Identifies and develops new sales opportunities within existing accounts.Provides technical value beyond product sales.Becomes a reliable partner for customers through expertise, responsiveness, and solution-oriented support. Thank you for your interest in this professional opportunity! Please note that you will be contacted by an Antal recruiter only if your experience matches the role you applied for. Your CV will be kept in our database for future professional opportunities that may be suitable for the next step in your career. By applying for this job, you grant Antal Romania/Cluj-Napoca Office written consent and full permission to store your CV in Antal’s systems and to send it to Antal’s clients for evaluation as a candidate for available positions in their organizations. You are informed that your data will be stored in accordance with Antal's Privacy Policy (https://www.antal.com/privacy)
Industrial Equipment & MachineryFull time
Software Engineer – Control Systems (Siemens S7 /Beckhoff TwinCAT)
Chandigarh, India
Full time
About the RoleSoftware Engineer – Control Systems (Siemens S7 /Beckhoff TwinCAT) Your Responsibilities1. PLC Software Development & Integration - Design, implement, test, and document PLC software for special-purpose machines using Beckhoff TwinCAT 3 (IEC 61131-3 / Structured Text) and Siemens S7 (TIA Portal). 2. HMI & Visualization - Develop and maintain modern machine user interfaces using TwinCAT HMI and WinCC (TIA/Unified), focusing on usability, diagnostics, and standardization. 3. Commissioning & Troubleshooting - Analyze software issues in production environments, perform root cause analysis, and implement robust solutions (e.g., PROFINET, EtherCAT, Motion Control, Safety). 4. Architecture & Engineering Practices - Contribute to structured and maintainable software architectures, applying object-oriented programming principles (TwinCAT 3) and modern development practices. 5. Collaboration & Documentation - Work closely with the German development team, participate in design reviews, and maintain clear and structured documentation. 6.Continuous Improvement - Derive improvements from incidents, promote reusable components, and contribute to internal standards and libraries. 7. Knowledge Transfer - Support and train local maintenance teams in software diagnostics and new features. Required Qualifications (Must-Have)• Degree in Electrical Engineering, Mechatronics, Automation, or comparable• Proven experience in PLC software development for industrial machines (typically 3–8+ years)• Strong knowledge of Beckhoff TwinCAT 3 (ST, IEC 61131-3)• Experience with object-oriented programming in TwinCAT 3• Solid understanding of modern control system architectures• Experience in developing web-based HMIs (TwinCAT HMI, JavaScript, CSS)• Strong debugging and root cause analysis skills• Ability to read and understand electrical schematics• Good English communication skills (B2/C1) Preferred Qualifications (Nice-to-Have)Experience with:○ WinCC Unified○ Git-based version control○ OPC UA, MQTT, ADSKnowledge in:○ Siemens S7 / TIA Portal (SCL, FB, FC)○ Motion Control, Drives, Safety systems (ISO 13849, IEC 62061)○ Industrial communication (PROFINET, EtherCAT)•Basic programming knowledge in:○ C# or Python (e.g., for tooling, testing, or diagnostics)• Experience with IoT / Edge systems or MES integration Soft Skills• Structured and analytical working style• Strong problem-solving mindset, especially under production pressure• Ability to work independently and take ownership of tasks• Effective communication in international teams• Proactive collaboration with engineering, maintenance, and quality teams Working Model• Close collaboration with German engineering teams (time overlap required)• Occasional support outside regular hours in critical situations• Travel readiness (~10–20%) for onboarding and project phases in Germany Short Summary• Role focus: PLC development + HMI + troubleshooting in production• Key differentiator: OOP in TwinCAT + modern HMI (web-based)• Setup: Remote collaboration India ↔ Germany