The Store Manager is the commercial leader and operational owner of the new flagship store in Milan, responsible for driving sustainable business growth, achieving commercial objectives and delivering an exceptional Customer Experience at all times.
As the first and foremost representative of the brand in Europe, the Store Manager acts as a true brand ambassador, embodying and promoting the company’s values, vision and standards across all customer, partner and stakeholder interactions.
Duties and Responsibilities:
Assume full commercial, operational and people leadership responsibility for the store, ensuring the achievement of business objectives, exceptional customer experiences .
Establish sales budgets and targets, cascade to the team and ensure individual and store targets - both qualitative as quantitative - are met.
Drive revenue growth through active sales leadership, personal networking, client acquisition and conversion of high-value opportunities.
Develop and maintain strong relationships with A&D community, developers and private clients to strengthen the brand's market presence and generate new business.
Lead and develop the store team
Ensure operational excellence, showroom standards, compliance, reporting accuracy and the effective resolution of customer and business-related issues.
Take an active role in developing the local market by partnering with Retail Management, Business Development and Marketing to identify opportunities, execute targeted promotional campaigns, organize events and community engagement activities, and generate qualified traffic to the flagship store.
Ensure customers feedback are addressed effectively, root causes are identified and corrective actions are implemented to enhance and improve customer satisfaction and operational excellence
Education and Qualifications:
Bachelor's Degree in Business Administration, Retail Management, Interior Design, Marketing or a related discipline. Master Degree preferred.
Interior Design qualification is highly desirable.
Minimum 7-10 years of experience in luxury interiors, premium furniture retail
Proven track record in achieving ambitious revenue targets and managing high-value sales opportunities.
Demonstrated experience leading sales teams within premium retail environments.
Experience engaging with architects, developers, interior designers and affluent clientele.
Strong proficiency in CRM platforms (Dynamics, Salesforce), Microsoft Office and retail business reporting tools.
Native Italian speaker with excellent English communication skills (written and verbal) is required. Additional language skills are considered a strong advantage.
Established network and market credibility within the architecture, interior design, developer and luxury client community.
Demonstrated success in leading and developing high-performing teams.
Excellent relationship management, negotiation and communication skills.
Entrepreneurial mindset with a strong sense of ownership
Collaborative team leader with high emotional intelligence
Based in Milan
Salary range : from 60.000 to 90.000 annual gross salary fixed
