Cluster Head (Service operations and Strategic accounts) Defence Verticle

Cluster Head – Client Service Delivery & Business Growth (Police Vertical) Experience: 15+ YearsIndustry: IT / Software Products / AnalyticsLocation: Cluster-based role | Extensive travel required Role Overview We are seeking an experienced Cluster Head – Client Service Delivery & Business Growth to lead customer relationships, service delivery, and business growth within the Police & Law Enforcement vertical. The role involves managing strategic customer relationships with senior police officials, leading a team of Service Managers, ensuring high levels of customer satisfaction, resolving critical escalations, and identifying opportunities for cross-selling and account expansion. The ideal candidate will bring strong experience in IT/software product environments, excellent stakeholder management skills, and a proven track record in team leadership, customer success, and commercial growth. Key Responsibilities 1. Customer Relationship & Stakeholder Management Build and maintain strong relationships with senior police and law enforcement officials, including IG, DIG, ADG, and equivalent ranks. Conduct regular customer visits and engagement meetings across the assigned cluster. Serve as the primary point of contact for strategic accounts, ensuring effective communication and long-term relationship development. 2. Product & Domain Expertise Develop a thorough understanding of analytics products, their capabilities, applications, and roadmap. Communicate product value propositions and relevant use cases to senior, non-technical stakeholders. Stay updated on product enhancements and identify opportunities to improve customer adoption. 3. Team Leadership & Performance Management Lead, mentor, and manage a team of Service Managers responsible for customer servicing and account management. Establish performance goals, monitor team outcomes, and ensure accountability. Conduct regular performance reviews, provide constructive feedback, and implement individual development plans. Identify capability gaps and drive team development initiatives. 4. Business Growth & Customer Success Drive cross-selling and upselling opportunities across existing customer accounts. Identify opportunities for additional product adoption and account expansion. Monitor customer satisfaction, product usage, and account health to strengthen customer retention. Ensure consistent service quality and achievement of cluster-level customer satisfaction (CSAT) targets. 5. Escalation & Service Delivery Management Act as the final escalation point for critical customer issues across the cluster. Coordinate with internal product, technical support, and delivery teams to ensure timely issue resolution. Identify root causes of recurring issues and implement corrective measures to improve service delivery and first-time resolution. Key Result Areas (KRAs) Customer Engagement: Regular engagement with senior police and law enforcement stakeholders. Team Performance: Achievement of team targets, completion of performance reviews, and execution of development plans. Business Growth: Achievement of cross-selling, upselling, and account expansion targets. Customer Satisfaction: Improvement and maintenance of cluster-level CSAT scores. Escalation Management: Timely resolution of escalations and improved closure rates. Service Delivery Excellence: Consistent service quality and proactive account management. Required Skills & Qualifications 15+ years of relevant experience in service management, customer success, client relationship management, or service delivery within IT/software product organisations. Strong understanding of analytics-based software products and their applications. Demonstrated experience engaging with senior government and police officials, preferably at IG, DIG, ADG, or equivalent levels. Proven experience leading teams, managing performance, and developing service management professionals. Strong commercial acumen with experience driving cross-selling, upselling, and account growth. Excellent stakeholder management, communication, and negotiation skills. Strong problem-solving capabilities and experience handling critical customer escalations. Willingness to travel extensively within the assigned cluster. Ideal Candidate Profile: A senior professional from an IT/software product organisation with experience in the Police & Law Enforcement ecosystem, strong government stakeholder relationships, and the ability to combine service delivery leadership with customer retention and business growth.

We’re hiring for a leading big-data analytics and security intelligence technology company, and this is not a traditional account management role. It’s a techno-commercial leadership mandate for someone who can sit across from senior Defence leadership (Colonel and above), speak credibly about complex analytics solutions, and lead a large service operations team. What you’ll own🔹 Complete P&L relationship across all Defence cluster accounts🔹 Service excellence: SLA adherence, critical escalation closure, system health, customer satisfaction🔹 AMC renewals, upsell and cross-sell, and an Annual Account Growth Plan for each major account🔹 Senior leadership engagement, from ground-level operators to Commanding Officers, ADGs and DGs🔹 A large, geographically distributed team of Service Managers and Business Associates Who we’re looking for✅ 15+ years of experience, with at least 8 years in the Defence / Signal Intelligence / Para-Military ecosystem✅ B.E. / B.Tech in Computer Science, Electronics & Communication, IT or a related discipline (MBA preferred)✅ 5+ years leading multi-site service or operations teams (20+ people)✅ B2G account management experience with commercial accountability✅ Working knowledge of big data, analytics and security intelligence platforms✅ Familiarity with Defence procurement frameworks (DPP, GFR) and security compliance norms✅ ITIL, PM or PRM certifications are a plus, not mandatory Ex-Defence officers from technical branches (Signals, Electronics, IT, Intelligence) are strongly encouraged to apply.

Regional Sales Manager – Enterprise IT Location: Mumbai Experience: 10–15+ Years Function: Enterprise Sales – Cloud, Infrastructure, Cybersecurity & AI Reporting: Leadership Team About the Company Our client is an enterprise technology solutions and IT services organization specializing in modern infrastructure, cloud-native technologies, cybersecurity, AI and digital transformation. Its portfolio includes data centre infrastructure, networking, cloud platforms, application modernization, automation, professional services and managed services. The organization works with leading technology OEMs and strategic partners to deliver integrated solutions to enterprise customers. About the Role We are seeking an experienced Regional Sales Manager – Mumbai to own and grow the regional business, drive revenue and profitability, lead the enterprise sales team, develop strategic accounts and strengthen OEM/partner relationships. The role covers Cloud-Native & AI (CN-AI), Modern Infrastructure, Networking & Security (MINS), and IT Services. This is a business ownership and team leadership role, not an individual-contributor position. Key Responsibilities Regional Business Ownership: Own regional revenue, gross margin and profitability; develop annual business plans, GTM strategies, sales pipelines and accurate forecasts. Team Leadership: Lead and coach Account Managers/NAMs, conduct pipeline and performance reviews, improve productivity and drive deal closures. Enterprise Account Management: Build CXO-level relationships, acquire new customers, reactivate dormant accounts and grow existing accounts through cross-selling and upselling. CN-AI Sales: Develop opportunities in cloud-native modernization, Kubernetes, containers, DevOps/DevSecOps, application modernization, automation and AI. MINS Sales: Drive business across data centres, servers, storage, virtualization, networking, cybersecurity, backup, disaster recovery and infrastructure modernization. IT Services: Develop opportunities in professional services, managed services, technical support, resident engineers, staff augmentation, implementation and migration. OEM & Partner Management: Drive joint account planning, customer workshops, POCs, solution development and closures with OEMs, distributors and technology partners. Sales Governance: Maintain CRM/SIA hygiene, MEDDPICC adoption, forecast accuracy, deal profitability, collections and structured Quarterly Business Reviews (QBRs). MUST-HAVE REQUIREMENTS 10–15+ years of B2B Enterprise IT Sales experience across infrastructure, cloud, networking, cybersecurity or IT services. Strong enterprise customer relationships in Mumbai, with experience managing large corporate accounts. Proven sales team management experience, including coaching and developing Account Managers/NAMs. Ownership of regional revenue, gross margin and profitability targets. Strong CXO-level relationships with CIOs, CTOs, CISOs, IT Heads and enterprise decision-makers. Proven success in new customer acquisition, account growth, cross-selling and strategic business development. Strong solution-selling, negotiation and complex enterprise deal-closure capabilities. Experience in regional business planning, GTM strategy, pipeline management and revenue forecasting. Good understanding of IT infrastructure, data centers, servers, storage, virtualization, networking and cybersecurity. Exposure to cloud platforms, cloud-native technologies, DevOps/DevSecOps, application modernization or AI solutions. Experience working with OEMs, distributors and technology partners. Commercial acumen in pricing, profitability, collections and DSO management. Experience with CRM/SIA tools and structured sales governance. Strong leadership, communication, negotiation and stakeholder management skills. Preferred / Added Advantage Experience with Dell, HPE, Lenovo, NetApp, Nutanix, Cisco, VMware/Broadcom, Fortinet, Palo Alto Networks, Trend Micro or Commvault. Exposure to Kubernetes, GitLab, cloud platforms, DevOps/DevSecOps, AI, ServiceNow or application modernization. Experience selling managed services, professional services, implementation and migration services. Existing relationships across BFSI, NBFC, manufacturing, pharma, healthcare, IT/ITeS or large corporate accounts in Mumbai. Regional P&L ownership and familiarity with MEDDPICC. Please share your latest CV along with answers to the following at [email protected]: Total experience in B2B Enterprise IT Sales and current role: Number of sales team members reporting to you: Annual revenue target, last financial year’s achievement and P&L/margin ownership: Major Mumbai enterprise accounts and industry verticals handled: Which areas have you sold: Infrastructure, Cloud, Cybersecurity, Networking, Cloud-Native, AI or IT Services? Which OEMs/platforms have you worked with, and what is your experience selling Kubernetes, DevOps/DevSecOps or AI solutions? Have you sold Managed Services, Professional Services, Implementation or Migration Services? Have you developed regional GTM plans and managed OEM partnerships, strategic negotiations and large deal closures? Experience with CRM/SIA and MEDDPICC or similar sales qualification frameworks: Reason for job change: Current CTC / Expected CTC: Notice period / Earliest joining date: Current location and willingness to work in Mumbai:

Manager – 1 Position Job Role & Responsibilities Provide managerial oversight to multiple Principal Analysts. Guide and mentor a minimum of 3–4 Principal Analysts. Monitor client engagements, delivery quality, project performance, and escalations. Provide technical direction and ensure adherence to security assessment standards. Support Principal Analysts in complex client situations and technical challenges. Remain sufficiently hands-on from a technical perspective, particularly within Offensive Security/VAPT. Drive and participate in company-wide initiatives. Support certification initiatives, capability development, and internal technical programs. Contribute to process improvement, knowledge management, and practice development. Specific Expertise Required Strong experience in Offensive Security / VAPT / Cybersecurity Consulting. Demonstrated people-management and client-management experience. Strong technical expertise with the ability to review and guide hands-on security work. Experience managing Principal Analysts or equivalent senior technical professionals. Relevant cybersecurity certifications preferred. Technical / Functional Skills Offensive Security VAPT Cybersecurity Consulting People Management Client Management Technical Direction

The role will be responsible for establishing the organisation's cybersecurity framework, protecting applications, infrastructure, data and digital health platforms, managing cyber risks and incidents, and ensuring compliance with applicable security and privacy requirements. The person will initially be responsible for setting up the cybersecurity function and team, defining the operating model, identifying the required tools and partners, and establishing security processes across the organisation. Develop and implement the organisation's overall cybersecurity and information security strategy. Establish cybersecurity governance, policies, standards, procedures and controls. Establish and operationalise a Cyber Security Operations Centre (CSOC/SOC), either internally or through a managed security partner.

Partner with Antal International in Ghana Antal International is a globally respected recruitment network with 30+ years of proven success. We’re expanding in Ghana and looking for ambitious professionals to launch and lead a new office under our internationally recognized brand in virgin markets where Antal does not yet have a presence, this is your chance to pioneer and dominate new territories. Why Choose Antal? Global Reputation & Expertise Build your business on a foundation of 30+ years of proven methodologies and industry knowledge. Access to Powerful Resources Tap into a database of 60,000+ global clients and 780,000+ qualified candidates. Unmatched Marketing Reach Benefit from exposure to 1.5 annual website visitors and 1.5M LinkedIn followers. Comprehensive Training & Support From onboarding to continuous development, we guide you every step of the way. Advanced Technology Utilize smart tools, including AI-driven solutions, for seamless operations. Global Network Collaborate with recruitment leaders across 130+ countries and access new markets. Lead with Purpose This is your opportunity to transform your professional experience into a thriving business. With Antal’s proven systems and tools, you can: Capitalize on your industry expertise and network. Deliver impactful hiring solutions to international clients. Achieve financial independence and long-term success. No prior recruitment experience required, our training and support will empower you from day one. Who We’re Looking For: Corporate Experience: 5–10+ years in a managerial or specialist role. Entrepreneurial Drive: Full-time commitment to building your business. Relationship Builder: Strong networking and communication skills. Ambition to Grow: A mindset focused on success and development. Your Path with Antal International We Provide For You: World-class training in international recruitment. Ongoing operational, marketing, and business support. Network of current owners for business sharing and development internationally Access to digital tools, brand exposure, and global networking events. You Need To Bring: Industry insight, a strong professional network, and the drive to succeed. Please note this is not a job opportunity it is a Franchise Business Opportunity Apply today and start building your future with Antal International!

Partner with Antal International in Mauritius Antal International is a globally respected recruitment network with 30+ years of proven success. We’re expanding in Mauritius and looking for ambitious professionals to launch and lead a new office under our internationally recognized brand in virgin markets where Antal does not yet have a presence, this is your chance to pioneer and dominate new territories. Why Choose Antal? Global Reputation & Expertise Build your business on a foundation of 30+ years of proven methodologies and industry knowledge. Access to Powerful Resources Tap into a database of 60,000+ global clients and 780,000+ qualified candidates. Unmatched Marketing Reach Benefit from exposure to 1.5 annual website visitors and 1.4M LinkedIn followers. Comprehensive Training & Support From onboarding to continuous development, we guide you every step of the way. Advanced Technology Utilize smart tools, including AI-driven solutions, for seamless operations. Global Network Collaborate with recruitment leaders across 130+ countries and access new markets. Lead with Purpose This is your opportunity to transform your professional experience into a thriving business. With Antal’s proven systems and tools, you can: Capitalize on your industry expertise and network. Deliver impactful hiring solutions to international clients. Achieve financial independence and long-term success. No prior recruitment experience required, our training and support will empower you from day one. Who We’re Looking For: Corporate Experience: 5–10+ years in a managerial or specialist role. Entrepreneurial Drive: Full-time commitment to building your business. Relationship Builder: Strong networking and communication skills. Ambition to Grow: A mindset focused on success and development. Your Path with Antal International We Provide For You: World-class training in international recruitment. Ongoing operational, marketing, and business support. Network of current owners for business sharing and development internationally Access to digital tools, brand exposure, and global networking events. You Need To Bring: Industry insight, a strong professional network, and the drive to succeed. Please note this is not a job opportunity it is a Franchise Business Opportunity Apply today and start building your future with Antal International!

Partner with Antal International in Tanzania Antal International is a globally respected recruitment network with 30+ years of proven success. We’re expanding in Tanzania and looking for ambitious professionals to launch and lead a new office under our internationally recognized brand in virgin markets where Antal does not yet have a presence, this is your chance to pioneer and dominate new territories. Why Choose Antal? Global Reputation & Expertise Build your business on a foundation of 30+ years of proven methodologies and industry knowledge. Access to Powerful Resources Tap into a database of 60,000+ global clients and 780,000+ qualified candidates. Unmatched Marketing Reach Benefit from exposure to 1.5 annual website visitors and 1.5M LinkedIn followers. Comprehensive Training & Support From onboarding to continuous development, we guide you every step of the way. Advanced Technology Utilize smart tools, including AI-driven solutions, for seamless operations. Global Network Collaborate with recruitment leaders across 130+ countries and access new markets. Lead with Purpose This is your opportunity to transform your professional experience into a thriving business. With Antal’s proven systems and tools, you can: Capitalize on your industry expertise and network. Deliver impactful hiring solutions to international clients. Achieve financial independence and long-term success. No prior recruitment experience required, our training and support will empower you from day one. Who We’re Looking For: Corporate Experience: 5–10+ years in a managerial or specialist role. Entrepreneurial Drive: Full-time commitment to building your business. Relationship Builder: Strong networking and communication skills. Ambition to Grow: A mindset focused on success and development. Your Path with Antal International We Provide For You: World-class training in international recruitment. Ongoing operational, marketing, and business support. Network of current owners for business sharing and development internationally Access to digital tools, brand exposure, and global networking events. You Need To Bring: Industry insight, a strong professional network, and the drive to succeed.Please note this is not a job opportunity it is a Franchise Business Opportunity Apply today and start building your future with Antal International!

Partner with Antal International in Rwanda Antal International is a globally respected recruitment network with 30+ years of proven success. We’re expanding in Rwanda and looking for ambitious professionals to launch and lead a new office under our internationally recognized brand in virgin markets where Antal does not yet have a presence, this is your chance to pioneer and dominate new territories. Why Choose Antal? Global Reputation & Expertise Build your business on a foundation of 30+ years of proven methodologies and industry knowledge. Access to Powerful Resources Tap into a database of 60,000+ global clients and 780,000+ qualified candidates. Unmatched Marketing Reach Benefit from exposure to 1.5 annual website visitors and 1.4M LinkedIn followers. Comprehensive Training & Support From onboarding to continuous development, we guide you every step of the way. Advanced Technology Utilize smart tools, including AI-driven solutions, for seamless operations. Global Network Collaborate with recruitment leaders across 130+ countries and access new markets. Lead with Purpose This is your opportunity to transform your professional experience into a thriving business. With Antal’s proven systems and tools, you can: Capitalize on your industry expertise and network. Deliver impactful hiring solutions to international clients. Achieve financial independence and long-term success. No prior recruitment experience required, our training and support will empower you from day one. Who We’re Looking For: Corporate Experience: 5–10+ years in a managerial or specialist role. Entrepreneurial Drive: Full-time commitment to building your business. Relationship Builder: Strong networking and communication skills. Ambition to Grow: A mindset focused on success and development. Your Path with Antal International We Provide For You: World-class training in international recruitment. Ongoing operational, marketing, and business support. Network of current owners for business sharing and development internationally Access to digital tools, brand exposure, and global networking events. You Need To Bring: Industry insight, a strong professional network, and the drive to succeed.Please note this is not a job opportunity it is a Franchise Business Opportunity Apply today and start building your future with Antal International!

Partner with Antal International in Botswana Antal International is a globally respected recruitment network with 30+ years of proven success. We’re expanding in Botswana and looking for ambitious professionals to launch and lead a new office under our internationally recognized brand in virgin markets where Antal does not yet have a presence, this is your chance to pioneer and dominate new territories. Why Choose Antal? Global Reputation & Expertise Build your business on a foundation of 30+ years of proven methodologies and industry knowledge. Access to Powerful Resources Tap into a database of 60,000+ global clients and 780,000+ qualified candidates. Unmatched Marketing Reach Benefit from exposure to 1.5 annual website visitors and 1.4M LinkedIn followers. Comprehensive Training & Support From onboarding to continuous development, we guide you every step of the way. Advanced Technology Utilize smart tools, including AI-driven solutions, for seamless operations. Global Network Collaborate with recruitment leaders across 130+ countries and access new markets. Lead with Purpose This is your opportunity to transform your professional experience into a thriving business. With Antal’s proven systems and tools, you can: Capitalize on your industry expertise and network. Deliver impactful hiring solutions to international clients. Achieve financial independence and long-term success. No prior recruitment experience required, our training and support will empower you from day one. Who We’re Looking For: Corporate Experience: 5–10+ years in a managerial or specialist role. Entrepreneurial Drive: Full-time commitment to building your business. Relationship Builder: Strong networking and communication skills. Ambition to Grow: A mindset focused on success and development. Your Path with Antal International We Provide For You: World-class training in international recruitment. Ongoing operational, marketing, and business support. Network of current owners for business sharing and development internationally Access to digital tools, brand exposure, and global networking events. You Need To Bring: Industry insight, a strong professional network, and the drive to succeed. Please note this is not a job opportunity it is a Franchise Business Opportunity Apply today and start building your future with Antal International!