Cybersecurity & Cloud Services
5 Nov
Deployment & Technical Support Engineer
Deployment & Technical Support Engineer
Job Role & Responsibilities
Deployment & Commissioning
Assess site readiness and validate deployment prerequisites.
Install, configure and commission solution components at customer locations.
Configure servers, routers, switches, firewalls, VPNs and related network/security infrastructure.
Execute approved deployment procedures; troubleshoot installation and configuration issues.
Coordinate technical dependencies with customer and internal teams.
Maintain accurate installation, configuration and as-built records.
Solution Integration
Integrate deployed products with customer network, security and IT infrastructure.
Work with customer topologies covering IP addressing, routing, VLANs, firewall policies, NAT and DNS.
Support integration with enterprise services: AD, LDAP, DNS, NTP, authentication/identity systems.
Configure and troubleshoot firewall rules, ports, access policies and secure connectivity.
Perform interface and end-to-end connectivity validation; escalate product-level issues to Engineering.
Testing & Customer Acceptance
Execute functional, integration and acceptance test plans/test cases.
Validate the deployed solution against agreed customer requirements.
Capture test results, logs and evidence; track observations through closure.
Prepare test and acceptance reports; support ATP activities and customer sign-off.
Provide operational handover and basic user training where required.
Post-Deployment Technical Support
Provide L2/L3 technical support for deployed solutions.
Troubleshoot network, firewall, Linux/OS, application, authentication and connectivity issues.
Analyse system logs, network traffic and performance data to isolate faults; perform RCA.
Support software upgrades, patches, hot-fixes and configuration changes.
Provide remote and onsite support; participate in on-call/weekend support rotation as required.
PoC Support – Business / Pre-Sales
Set up, configure and integrate PoC environments aligned with agreed use cases and success criteria.
Execute PoC test cases and demonstrations; troubleshoot technical issues.
Capture results and provide technical inputs for PoC closure and customer evaluation.
Specific Expertise Required
Core Technical Competencies
Networking & Security
TCP/IP, OSI model, routing & switching, VLANs, NAT, DNS, DHCP.
Routing protocols: OSPF, BGP, ISIS.
Firewall policy configuration, access control, port management.
VPN / IPsec setup and troubleshooting.
HA, load balancing and QoS fundamentals.
Packet analysis using Wireshark / tcpdump.
Systems & Enterprise Integration
Linux administration – RHEL, Ubuntu, CentOS.
Server services, logs, processes and resource troubleshooting.
Active Directory, LDAP, DNS, NTP and enterprise authentication.
Virtualisation and enterprise server environments.
Basic REST API and third-party system integration.
Security Fundamentals
Cybersecurity concepts: cryptography, encryption, secure communication.
PKI – Certificate Authority (CA), digital certificates, certificate lifecycle (preferred).
IPsec / TLS and enterprise security architecture.
Security hardening, vulnerability remediation and compliance environments (advantageous).
Automation & Diagnostics
Network/system monitoring and diagnostic tools.
Shell and/or Python scripting (desirable).
Log analysis and cross-layer fault correlation.
Technical / Functional Skills
Prior hands-on experience in quantum technologies is desirable but not mandatory.
The candidate must demonstrate aptitude and willingness to be trained on QKD, QRNG, PQC, Quantum-Safe VPN and related secure communication solutions.
Strong networking, Linux, security fundamentals and troubleshooting ability remain the primary selection criteria.
Behavioral Competencies
Structured, hands-on problem-solving orientation.
Able to work independently at customer locations.
Professional communication with customer technical teams.
Ownership of deployment/support activities through closure.
Willingness to learn new technologies rapidly.
Able and willing to travel; onsite/weekend support as required.
Preferred Certifications
CCNP or equivalent networking certification preferred.
CCIE, RHCE, CISSP or other relevant networking, Linux or cybersecurity certifications would be advantageous.
Ideal Candidate Profile
A hands-on Network/Security Engineer with strong Linux, firewall and enterprise integration skills who can independently deploy, integrate and test solutions at customer sites, drive them through customer acceptance, deliver post-deployment technical support and lead technical PoC activities. Cybersecurity and PKI/certificate-based environment exposure preferred.